# Alerts

**After the call - Alerts** decides who is *told* after a call. What is extracted lives on [Call results](https://docs.voicelogica.ai/agent-configuration/call-results/). Turn Call Summary on there first if you want the email to include a summary - this tab only sends.

The page opens with **Stay in the loop after every call** - add an email, a phone number, or a webhook URL.

If you skip this tab, nobody on the team knows a leftover happened unless they open every call.

  <ShotPlaceholder
    src="/assets/agent-configuration/alerts.png"
    name="alerts"
    alt="Alerts with Email SMS and Webhook"
    capture="After the call - Alerts overview."
  />

## First setup - one inbox, after every call

1. **Open After the call - Alerts**

   Leave Call results with **Call Summary** on if the report should include a summary. This page does not turn that on for you.

2. **Pick one channel**

- **A report in an inbox (analysis + summary)** — turn on **Email** (needs Detailed call-analysis reports. Add at least one recipient. Start with **After every call (recommended)**.)
- **A short poke on a phone** — turn on **SMS** (needs Uses credits. Type numbers in international format (for example +30...) and press Enter. The tab warns you until at least one number is added.)
- **Your own system** — turn on **Webhook** (needs POSTs the analysis JSON to your endpoint. Often plan-gated - if you see **API Access isn't in your current plan**, upgrade in Billing (View subscription). Webhook delivery is not skipped by the duration floors.)

3. **Configure Email first**

- **When to send** — Common options include **After every call (recommended)**, AI decision by evaluation prompt, and AI decision including recipients. Start with after every call until the volume hurts.
- **Recipients** — Type an address and press Enter (chip). Zero recipients = no email, even if the toggle is on.
- **Advanced - Email** — Collapsed by default. Duration floor for email can be set here (0-3600 seconds, step 5). Alerts floors interact with the Call results analysis minimum - the longer one wins for email/SMS.

     <ShotPlaceholder
       src="/assets/agent-configuration/alerts-email.png"
       name="alerts-email"
       alt="Email alerts after every call"
       capture="Alerts - Email on, After every call. Recipient redacted."
     />

   Narrow **When to send** once the volume hurts. Do not write a clever AI condition on day one.

4. **Prove it**

   **Try this agent**, talk longer than any duration floor, hang up. Check the inbox (or the webhook). If nothing arrived: no recipient, floors longer than the call, or the send condition never matched.

## What "broken" looks like

- **Nobody got the email** - no recipient, duration floors longer than the call, or the send condition never matched. A webhook can still have fired.
- **Inbox flooded** - still on **After every call (recommended)** after you went live. Narrow the condition, or raise the floor.
- **Email has no summary** - Call Summary is off on Call results. This tab cannot invent one.
- **SMS never sends** - no numbers added (the tab shows **Add at least one phone number to start sending SMS alerts**).
- **Webhook locked** - plan does not include API Access.

## Troubleshooting

**Nobody got the email**

No recipient, or the duration floor is longer than the call, or the send condition never matched. Webhooks can still have fired. The tab warns you when Email is on and the recipient list is empty.

**The email arrived but there is no summary**

Turn **Call Summary** on under [Call results](https://docs.voicelogica.ai/agent-configuration/call-results/). Alerts only sends what was already extracted.

**The webhook fired but email did not**

Webhooks ignore the duration floors. Email and SMS do not. Lower the floor, or talk longer on the test call.

## Next Steps

[Call results](https://docs.voicelogica.ai/agent-configuration/call-results/) - summaries and properties, before you notify.  
[Knowledge](https://docs.voicelogica.ai/agent-configuration/memory/) - Call Memory, once the summary is on.  
[Hang up](https://docs.voicelogica.ai/agent-configuration/end-call/) - a finished call is what triggers this tab.