# Call results

**After the call - Call results** decides what is *extracted* from every finished call. Who gets told is [Alerts](https://docs.voicelogica.ai/agent-configuration/alerts/). Neither tab is a separate "Analysis Agent" - do not create one.

In the rail, **Alerts** sits above **Call results**. Open **Call results** for the extract; open **Alerts** for notifications.

If you skip this tab, **Calls** is just a recording list with no columns to filter, and [Call Memory](https://docs.voicelogica.ai/agent-configuration/memory/) stays locked until **Call Summary** is on here.

  <ShotPlaceholder
    src="/assets/agent-configuration/call-results.png"
    name="call-results"
    alt="Call results with analysis properties and Call Summary"
    capture="After the call - Call results."
  />

## First setup - summaries first, then only the columns you will use

1. **Open After the call - Call results**

   Onboarding already turns on a few analysis properties (for example **Is Urgent**, **Request**, **Client Name**, **Asked Callback**). Filter the list with **Active**, **All**, **Recommended**, and **Custom**. That is enough to scan **Calls**. Do not add more until you will filter or automate on them.

2. **Turn Call Summary on**

   This is what Knowledge - **Call Memory** reads. If you want "you called Monday," the summary must be on. The guidance field tells the model how to write the summary (language of the dialogue, focus on what the caller said).

3. **Open Advanced - Analysis Configuration**

   Useful controls:

- **Advanced Analysis** — Optional free-form analysis prompt (output language usually matches the call).
- **Minimum call duration (seconds)** — Skip analysis for pocket-dials and instant hang-ups. Production often defaults to **5** seconds. Raise it if short junk calls still get analyzed.
- **Excluded phone numbers** — Numbers that should never be analyzed.

   [Alerts](https://docs.voicelogica.ai/agent-configuration/alerts/) can add a *second* duration floor - the longer one wins. Webhooks ignore both floors and always POST.

   Recording can be off and you still get a summary. You just cannot play the audio.

4. **Do not add properties yet unless you will filter on them**

   The summary is for humans. Properties are for columns, tasks, and automations. Click **+ Add analysis property** when you will *act* on the value. Prefer items under **Recommended** before inventing a blank custom field. Write each instruction as a grader would: "Yes if they asked to be called back today." Required properties empty out on short or junk calls, so keep the set small.

   **Default value** (under the property's Advanced section) is a fallback, not a starting value. It is saved only when the analysis can't produce a value: the call was shorter than the minimum duration, wasn't answered, had no caller speech, or the AI left the field empty. It never replaces a value the AI found. Use it so filters and automations see "No" or "Unknown" instead of a blank on those calls.

5. **Auto-create tasks - only if someone works the Tasks board**

   Kinds you can toggle: **Callback**, **Meeting**, **Reminder**, **To-do**, and **Call**. Leave every kind off if you do not want the board filling itself. How the AI decides, who gets the task and how callbacks merge: [Tasks](https://docs.voicelogica.ai/tasks/).

6. **Prove it**

   **Try this agent**, talk for longer than **Minimum call duration**, hang up. Open **Calls** and the finished call - you should see analysis/summary content once the call clears the minimum. If Call Memory is still locked on Knowledge, you did not save **Call Summary** here.

     <ShotPlaceholder
       src="/assets/agent-configuration/call-results-prove.png"
       name="call-results-prove"
       alt="Calls detail after a finished test call"
       capture="Calls - finished test call detail. Numbers redacted."
     />

## What "broken" looks like

- **No summary** - summary off, or the call was shorter than **Minimum call duration (seconds)**.
- **Memory still locked** - you looked at Alerts and never turned Call Summary on here.
- **Tasks exploding** - every auto-create kind is on. Turn off the kinds nobody works.

## Troubleshooting

**The call has no summary**

Summary is off, or the call was shorter than **Minimum call duration (seconds)** under **Advanced - Analysis Configuration**. A one-second hang-up will not produce a rich summary.

**Call Memory is still locked**

Come back here and turn **Call Summary** on (or use the lock banner on Knowledge). Alerts does not unlock memory.

**Do I need an Analysis Agent?**

No. **Call results** on this agent is the analysis. A separate Analysis Agent is not a product you create.

## Next Steps

[Alerts](https://docs.voicelogica.ai/agent-configuration/alerts/) - email, SMS, or webhook after the extract.  
[Knowledge](https://docs.voicelogica.ai/agent-configuration/memory/) - Call Memory, once the summary is on.  
[Recording & Privacy](https://docs.voicelogica.ai/agent-configuration/recording/) - playback is separate from the summary.