# Activate Your Subscription

After sign-up and your first test call, you'll need to activate your subscription to unlock the full capabilities of Voice Logica. This guide walks you through adding a payment method and choosing a plan.

## The Demo Plan

When you first sign up, your account starts on the **Demo Plan** with limited resources for initial testing:

- **Minutes:** Limited call time for testing
- **Emails:** Limited email sends
- **SMS:** Limited SMS messages

These resources let you test Voice Logica's features before committing to a paid plan. To view your exact Demo Plan allocation, check the **Resources** panel in the sidebar or visit **Subscription & Billing**.

> **Demo Plan is for testing:** The Demo Plan includes enough resources to build and test your agent. To go live with customer calls and unlock all features, you'll need to activate a paid subscription.
## What you see on the dashboard

When payment is still missing, the home dashboard shows a **NEXT STEP** card such as **Configure payment method**, plus a **Finish setting up Voice Logica** checklist. Typical checklist items:

- Download the Windows / mobile app
- Build your first AI agent (often already done from onboarding)
- Do your first call
- **Configure payment method**
- Choose the subscription
- Get your free phone number (optional; may stay locked until a plan is active)

  ![Dashboard next step Configure payment method](https://docs.voicelogica.ai/assets/getting-started/sub-1.png)

## Activating Your Subscription

To activate your subscription and unlock full features, you need to complete two steps:

1. **Add a payment method** (with VAT/Tax ID)
2. **Choose and activate a paid plan**

Let's walk through each step.

## Step 1: Add a Payment Method

Before you can activate a subscription, you need to add a payment method with your VAT/Tax ID information.

1. **Open the payment flow**

   On the dashboard, click **Add payment method** on the NEXT STEP card, or **Add card** on the checklist row. You can also navigate to **Subscription & Billing** from the sidebar and select the **Payment Details** tab.

     ![Add payment method modal with VAT and billing email](https://docs.voicelogica.ai/assets/getting-started/sub-2.png)

2. **Enter VAT and billing email**

   Before connecting to Stripe, Voice Logica asks for:
   
   - **VAT code (Tax ID)** — Your business tax identification number
   - **Billing email** — The email address where invoices will be sent
   
   **Important:** Use the correct VAT format for your country:
   - Start with a 2-letter country code (e.g., `EL`, `DE`, `FR`, `CY`)
   - Follow with 8-12 alphanumeric characters
   - No spaces or punctuation
   - Examples: `EL012345678` (Greece), `DE123456789` (Germany), `CY12345678X` (Cyprus)
   
   Make sure the billing email is an inbox your finance team can access for invoices.

     ![VAT code and billing email filled before Continue to Stripe](https://docs.voicelogica.ai/assets/getting-started/sub-3.png)

3. **Continue to Stripe**

   Click **Continue to Stripe**. You'll be redirected to Stripe Checkout, a PCI-compliant payment processor trusted by millions of businesses worldwide.
   
   Voice Logica never stores your raw card details on its own servers — all payment information is securely handled by Stripe.

     ![Stripe Checkout card form](https://docs.voicelogica.ai/assets/getting-started/sub-4.png)

4. **Save your card**

   On the Stripe Checkout page, enter:
   - Card number
   - Expiry date
   - CVC security code
   - Cardholder name
   
   Click **Save** when ready. After Stripe processes your information, you'll be returned to Voice Logica with your payment method on file (displayed as the card type and last four digits, e.g., "Visa ending in 1234").

     ![Payment Details showing card on file after Stripe](https://docs.voicelogica.ai/assets/getting-started/sub-5.png)

> **Verify your Tax ID before continuing:** An incorrect VAT number will produce incorrectly issued invoices, and corrections for past payments require contacting support. Double-check your Tax ID format before proceeding:
> - 2-letter country code + 8-12 alphanumeric characters
> - No spaces or punctuation
> - Examples: `EL012345678`, `DE123456789`, `FR12345678901`
> 
> If you need to update your Tax ID later, go to **Subscription & Billing → Payment Details**.
## Step 2: Activate Your Subscription

With your payment method saved, you can now choose a paid plan and activate your subscription.

1. **Open Subscription management**

   Navigate to **Subscription & Billing** from the sidebar, then click the **Subscription management** tab.

     ![Subscription management tab showing Demo Plan](https://docs.voicelogica.ai/assets/getting-started/sub-6.png)

2. **Review available plans**

   You'll see your current plan (usually **Demo Plan**) and available paid plans. Each plan includes:
   
   - **Monthly minutes** — Call time included per month
   - **Emails** — Email messages you can send
   - **SMS** — SMS messages for notifications
   - **Concurrent calls** — How many simultaneous calls your agents can handle
   - **Features** — Access to integrations, API, outbound calling, etc.
   
   Consider:
   - How many call minutes you expect per month
   - Whether you need integrations (Google Calendar, CRM systems)
   - How many concurrent calls you need to support
   - Whether you need API access or outbound calling capabilities

3. **Choose your plan**

   Click **Choose a plan** or **Select** on the plan card that best fits your needs.

4. **Confirm activation**

   Review your selected plan details:
   - Plan name and monthly cost
   - Included resources and features
   - Your payment method on file
   
   Click **Continue** or **Activate** to confirm.
   
   **What happens next:**
   - Your card is charged for the first billing cycle
   - Your account immediately upgrades from Demo Plan to your chosen plan
   - Your resource limits update to match your new plan
   - Future renewals occur automatically on your billing date

After activation, your dashboard checklist will update to show payment configured, and additional features may unlock (such as claiming your free phone number if included in your plan).

  ![Dashboard after subscription is activated](https://docs.voicelogica.ai/assets/getting-started/sub-7.png)

> **Check your Resources panel:** After activating your subscription, the **Resources** panel in the sidebar will immediately reflect your new plan's allocation. Click **Manage Resources** in the panel to view details or purchase additional resources if needed.
## Managing Your Subscription

Once your subscription is active, you can manage it from the **Subscription & Billing** page.

### Available actions

**Upgrading to a higher plan:**
- Go to **Subscription management** tab
- Click **Select** on a higher-tier plan
- Upgrade takes effect immediately
- You're charged a prorated amount for the remainder of your current billing period

**Downgrading to a lower plan:**
- Go to **Subscription management** tab
- Select a lower-tier plan
- Downgrade takes effect at the end of your current billing period
- You continue using your current plan until then

**Canceling your subscription:**
- Go to **Payment Details** tab
- Click **Manage Subscription** to open the Stripe billing portal
- Select **Cancel subscription**
- Your account reverts to Demo Plan at the end of the paid period
- Your data and configuration are preserved
- You can reactivate at any time

**Buying additional resources:**
- If you run low on minutes, emails, or SMS before renewal
- Click **Manage Resources** in the sidebar Resources panel
- Purchase additional resources as one-time add-ons
- These are one-time charges, not recurring

### Other tabs on Subscription & Billing

- **Payment Details** — View cards on file, update Tax ID, manage billing email, access Stripe portal
- **Invoices** — Download invoices for accounting and expense reporting
- **Charge history** — Review all charges and resource purchases
- **Usage overview** — Track consumption trends and monitor your usage patterns

## Troubleshooting

**My payment failed**

**Common causes and solutions:**

- **Insufficient funds** — Ensure your card has a sufficient balance
- **Card expired** — Update your payment method with a valid card
- **Bank declined** — Contact your bank to authorize the payment (they may have flagged it as suspicious)
- **Wrong billing address** — Verify the address matches your card's billing address
- **Incorrect Tax ID** — Check your VAT number format

**To update your payment method:**
1. Go to **Subscription & Billing → Payment Details**
2. Add a new card or update existing information
3. Retry the subscription activation

**The Continue to Stripe button is disabled**

The **Continue to Stripe** button remains disabled until you complete both required fields:

- Fill in your **VAT code** (Tax ID) with the correct format
- Enter your **billing email** address

**If both fields are filled but the button is still disabled:**
- Check that your VAT code uses the correct format (2-letter country code + digits, no spaces)
- Refresh the page and reopen the **Add payment method** modal
- Try a different browser if the issue persists

**I do not see my card or subscription update**

**Wait and refresh:**
- Wait 30-60 seconds for changes to propagate
- Hard-refresh the page (Ctrl+F5 on Windows, Cmd+Shift+R on Mac)
- Clear your browser cache if needed

**Verify the update:**
- Open **Subscription & Billing → Payment Details** to confirm a card is listed
- Check **Subscription management** to see your active plan name
- Look at the **Resources** panel in the sidebar for updated limits

**If still not showing after 5 minutes:**
- Verify the payment succeeded in your Stripe customer portal
- Contact support with your account email and transaction details

**My VAT number is not accepted**

**Correct VAT format:**
- Start with a 2-letter country code: `EL`, `CY`, `DE`, `FR`, etc.
- Follow with 8-12 alphanumeric characters (varies by country)
- No spaces, dashes, or punctuation
- Use uppercase for the country code

**Valid examples:**
- Greece: `EL012345678` (EL + 9 digits)
- Cyprus: `CY12345678X` (CY + 8 digits + letter)
- Germany: `DE123456789` (DE + 9 digits)
- France: `FR12345678901` (FR + 11 digits)

**If a valid VAT number is still rejected:**
- Try removing any spaces or special characters
- Verify the number with your country's tax authority
- Contact support with your company legal name and Tax ID for manual verification

**How do I get more Demo Plan resources?**

Demo Plan resources are intentionally limited to encourage testing without committing to a paid plan. 

**If you need more resources:**
- Activate a paid subscription to unlock higher limits
- The cheapest paid plan offers significantly more resources than Demo
- You can always downgrade or cancel after testing if needed

**Demo resources are NOT expandable** — they're designed as a fixed testing allocation.

**When will I be charged?**

**First charge:**
- Occurs immediately when you activate a paid subscription
- Amount equals the monthly cost of your chosen plan

**Recurring charges:**
- Happen automatically on your billing date each month
- Billing date is set when you first activate a subscription
- You can view your next billing date in **Subscription management**

**Prorated charges:**
- Upgrades are prorated — you only pay for the remaining days of your billing period at the new rate
- Downgrades take effect at the next billing cycle, so no proration occurs

## Next Steps

> **After activating your subscription:** With your subscription active:
> 
> 1. **Claim your phone number** — If included in your plan, claim a free phone number or connect your existing business line
> 2. **Configure your agent** — Fine-tune your agent's personality, voice, and knowledge under **My Agents**
> 3. **Set up integrations** — Connect Google Calendar, your CRM, or other tools from **Integrations**
> 4. **Monitor your usage** — Keep an eye on your **Resources** panel to avoid running out of minutes
> 
> Learn more:
> - [Voice Logica Phone Numbers](https://docs.voicelogica.ai/telephony/voice-logica-numbers/) — Claim or connect a business number
> - [Your First Agent](https://docs.voicelogica.ai/getting-started/your-first-agent/) — Shape the agent onboarding already created
> - [Integrations](https://docs.voicelogica.ai/integrations/) — Connect external tools
## Need Help?

If you run into any issues during subscription activation, the Voice Logica support team is available:

- EMAIL [support@voicelogica.ai](mailto:support@voicelogica.ai)
- DOCUMENTATION [docs.voicelogica.ai](https://docs.voicelogica.ai)
- LIVE CHAT Available in your dashboard via the Support button

When contacting support about subscription issues, please include:
- Your account email address
- The plan you're trying to activate
- Any error messages you received
- Screenshots of the payment or subscription page
- Your VAT/Tax ID (for invoice-related issues)