# All Features Everything Voice Logica does, grouped by area. Each line links to the guide that sets it up. For prices and what each plan includes, see [Voice Logica at a Glance](https://docs.voicelogica.ai/getting-started/at-a-glance/). ## Channels One agent serves every channel with the same instructions, knowledge and tools. - **Inbound phone calls** on your own number, your SIP trunk or a Greek number from us. See [Telephony](https://docs.voicelogica.ai/telephony/). - **Outbound calls and campaigns** with schedules, retries, callbacks and call limits. See [Campaigns](https://docs.voicelogica.ai/outbound-calls/campaigns/). - **SMS and Viber** during or after a call. - **WhatsApp Business** messages. - **Email**: a shared inbox the agent reads and answers. - **Website voice and chat widget**, embedded with one snippet. A person can take over the chat. ## What the agent does on a call - Speaks natural **Greek and English**, with several languages and a voice per language, and switches during the call. - **Books, moves and cancels appointments** on the Voice Logica calendar or Google Calendar and confirms by SMS. See [Google](https://docs.voicelogica.ai/integrations/google/). - **Looks things up live** in your CRM, ERP, e-shop or courier: orders, bookings, balances, stock, shipments. - **Takes action**: SMS, email, tasks, tickets, callbacks, CRM updates, and any HTTP API through a [workflow](https://docs.voicelogica.ai/workflows/). See [Built-in tools](https://docs.voicelogica.ai/agent-configuration/built-in-tools/). - **Transfers to a person** (blind, warm or attended) to a user, a [user group](https://docs.voicelogica.ai/telephony/user-groups/), an extension or an outside number. See [Transfer](https://docs.voicelogica.ai/telephony/transfer/). - **Answers from your knowledge**: documents, website pages and data feeds. See [Learning center](https://docs.voicelogica.ai/learning-center/). - **Remembers callers** by number. See [Memory](https://docs.voicelogica.ai/agent-configuration/memory/). - **Takes keypad input** for customer or order numbers. - **Tells callers it is an AI** (EU AI Act Article 50). See [EU AI Act & AI disclosure](https://docs.voicelogica.ai/agent-configuration/ai-act/). ## Telephony - **Any SIP trunk** by registration or IP, UDP, TCP or TLS, G.711 (A-law or μ-law), with presets for Twilio, Telnyx, Plivo and [Greek carriers](https://docs.voicelogica.ai/telephony/greek-carriers/). See [Your own carrier](https://docs.voicelogica.ai/telephony/your-own-carrier/). - **Your office PBX** registers out to Voice Logica with no port forwarding. See [Connect your PBX](https://docs.voicelogica.ai/telephony/connect-your-pbx/). - **Edge device** for a PBX on a closed network. See [Edge device](https://docs.voicelogica.ai/telephony/edge-device/). - **Routing**: inbound and outbound routes, caller IDs, [phone menus](https://docs.voicelogica.ai/telephony/phone-menu/), user groups, office hours and holidays. See [Routing](https://docs.voicelogica.ai/telephony/routing/). - **People on the same system**: [SIP phones](https://docs.voicelogica.ai/telephony/setup-sip-phone/), the [Windows app](https://docs.voicelogica.ai/telephony/setup-windows-app/), the [mobile apps](https://docs.voicelogica.ai/telephony/setup-mobile-app/) and [conference rooms](https://docs.voicelogica.ai/telephony/conference-rooms/). - **Live translation** between two people who do not share a language. ## Integrations Connected systems are tools the agent uses during the call, reading and writing. See [Integrations](https://docs.voicelogica.ai/integrations/). - **CRM**: HubSpot, Salesforce, Zoho CRM, and the built-in mini-CRM. - **ERP**: Soft1, Entersoft, Megasoft, Galaxy ERP, Galaxy Drugstore, Pylon, Odoo, SAP, Exelixis Smart. - **E-commerce**: Shopify, WooCommerce, Magento, OpenCart, PrestaShop, GonnaOrder. - **Hospitality**: Guesty, WebHotelier, Hosthub. - **Couriers and transport**: ACS, Speedex, Geniki Taxydromiki, ELTA Courier, BOX NOW, Skroutz Last Mile, Taxydema, GTFS timetables. - **Helpdesk and projects**: Freshdesk, Zendesk, Jira, ClickUp, Trello, Airtable. - **Google Workspace and files**: Calendar, Sheets, Docs, Drive, Meet, Chat, and Dropbox. - **Payments, billing, messaging**: Viva, Splynx, WhatsApp Business, Yuboto PBX. - **Anything else**: a [custom REST API](https://docs.voicelogica.ai/integrations/custom-api/), workflows that call any HTTP API, and remote MCP servers as agent tools. ## Quality - **Test scenarios**, generated from the agent, run as text or real phone calls and graded automatically. See [Build a reliable agent](https://docs.voicelogica.ai/agent-configuration/build-a-reliable-agent/). - **Require passing tests to publish** (optional, Tests tab). Rolling back is never blocked. - **Versions** with a diff of what changed, scheduled go-live and one-click rollback. - **Recording, transcript, summary and analysis** with fields you define. See [Call results](https://docs.voicelogica.ai/agent-configuration/call-results/). - **Teach from real calls**: turn any answer in a transcript into knowledge, and review what the agent learned. - **Call and SIP logs** and **network quality** (packet loss, jitter) on every phone call, in the call's Logs tab. ## Security and governance - **ISO/IEC 27001 and 27701**, EU hosting, TLS and SRTP in transit, AES-256 at rest, GDPR DPA. See [legal.voicelogica.ai](https://legal.voicelogica.ai). - **Retention per agent**: keep everything, the transcript only, the caller number only, or nothing. See [Recording & Privacy](https://docs.voicelogica.ai/agent-configuration/recording/). - **Legal hold** on a call: retention and deletion skip it until released. - **Private calls**, roles, a permission matrix and two-factor sign-in. - **Transfer controls**: allowed destinations, no transfers outside office hours or to outside numbers, and an optional cap on transfer attempts per call. - **Signed webhooks** (HMAC with timestamp). See [Alerts](https://docs.voicelogica.ai/agent-configuration/alerts/). ## Developers - **REST API**, included in every plan. See [API keys](https://docs.voicelogica.ai/getting-started/api-keys/) and [Outbound calls by API](https://docs.voicelogica.ai/outbound-calls/api/). - **Workflows** on call start and end, keywords, email and API calls. See [Workflows](https://docs.voicelogica.ai/workflows/). - **MCP server** for Claude, ChatGPT, Cursor, GitHub Copilot and Microsoft Copilot, including sign-up from the chat. See [Claude and ChatGPT](https://docs.voicelogica.ai/integrations/claude-chatgpt/). ## For your team - **Tasks and callbacks** with owners and reminders. See [Tasks](https://docs.voicelogica.ai/tasks/). - **Noema mobile app**: records and summarises your business calls and answers when you cannot pick up. See [Mobile app](https://docs.voicelogica.ai/telephony/setup-mobile-app/). - **Partners and resellers** with white-label options: [voicelogica.ai/en/partners](https://www.voicelogica.ai/en/partners).