# Report emails

**Report emails** are scheduled summaries of your calls and the Learning center. People who do not log in every day still see what happened: how many calls came in, who missed whom, what the agent could not answer.

You set them up in **Company settings - Reports**.

## Create a report

1. **Company settings** - **Reports** tab - add a report.
2. Give it a **name**, for example *Managers - daily*.
3. Add **recipients**: team members or any email address. Each address gets its own email.
4. Choose **how often** and the **send time** (in the company time zone).
5. Choose what it **includes** (below) and save.

A new report sends its first email in the next period. To see one straight away, use [Send now](#send-now).

## How often

| Frequency | Covers | Sent |
|---|---|---|
| **Daily** | Yesterday | Every day at the send time |
| **Weekly** | Last Monday to Sunday | On Monday |
| **Monthly** | Last month | On the 1st |

A daily report lists the calls themselves. Weekly and monthly reports show counts per person and per agent, and the change versus the period before.

## What a report can include

| Section | What it shows |
|---|---|
| **Company calls** | Totals, inbound and outbound, AI agent versus team, and how calls ended (connected to a person, transfer failed, appointment booked and so on). The topics callers raised. Daily reports also list missed callers not reached yet, unhappy callers, appointments and leads, and a **Call tags** block with the number of calls per [call tag](https://docs.voicelogica.ai/getting-started/call-tags/). |
| **Calls per team member** | Who called whom, a short summary and the outcome. You can limit it to chosen members. |
| **Calls per AI agent** | The same, per agent. You can limit it to chosen agents. |
| **Learning center** | New questions the agent could not answer, answers your team gave that are waiting for review, and answers that differ from your saved knowledge. |

## One email per address

If an address is on several reports due at the same time, it gets them in one email.

A typical setup is two reports: one for managers (company calls and calls per team member), and one for whoever looks after the [Learning center](https://docs.voicelogica.ai/learning-center/).

## Unsubscribe

Every email ends with two links:

- **Report settings** - opens the Reports tab.
- **Unsubscribe this address** - removes only that address from those reports. Everyone else keeps receiving them.

To start sending to the address again, add it back to the report in **Company settings - Reports**.

## Send now

**Send now** sends the last finished period immediately, to one recipient or to all of them. The schedule does not change.

## Cost

Each email uses one email credit. See [How charges work](https://docs.voicelogica.ai/getting-started/how-charges-work/).

## From your AI assistant (MCP)

With the [Claude and ChatGPT connector](https://docs.voicelogica.ai/integrations/claude-chatgpt/), the tools `reports_query` and `reports_execute` manage reports with these actions: `list_report_subscriptions`, `get_report_subscription`, `create_report_subscription`, `update_report_subscription`, `delete_report_subscription` and `send_report_now`.

- *"Send me a daily report of yesterday's calls per team member at 08:00."*
- *"Add eleni@example.com to the weekly managers report."*
- *"Send me last month's report now."*

## Troubleshooting

**I created a report but nothing arrived.**

A new report sends its first email in the next period: a daily report the next day at the send time, a weekly one on Monday, a monthly one on the 1st. Press **Send now** to get the last finished period straight away.

**One person stopped receiving the report.**

They probably pressed **Unsubscribe this address** in an email. Add the address back to the report in **Company settings - Reports**.

## Next Steps

[Learning center](https://docs.voicelogica.ai/learning-center/) - review the questions and answers the report lists.  
[Tasks](https://docs.voicelogica.ai/tasks/) - callbacks for the missed callers.  
[How charges work](https://docs.voicelogica.ai/getting-started/how-charges-work/) - email credits.  
[Call tags](https://docs.voicelogica.ai/getting-started/call-tags/) - the mood and topics counted in the report.