# Dropbox

Dropbox gives the agent your shared files. It can find a price list or form while the caller waits and send a download link, create a folder per customer, or ask the caller to upload documents through a Dropbox file request. **Integrations - Catalogue - Dropbox - Authorize** opens Dropbox's consent screen in a new window. One connection is shared by the whole company.

  <ShotPlaceholder
    src="/assets/integrations/dropbox.png"
    name="dropbox-connect"
    alt="Dropbox card on the Integrations Catalogue with Authorize"
    capture="Integrations - Catalogue - Dropbox card with Authorize."
  />

## What you need before you start

- A Dropbox account that can see the files the agent should use. Files the agent uploads, moves or deletes are changed in this account, so a dedicated company account is a good choice.
- Pop-ups allowed for Voice Logica in your browser. Authorization runs in a pop-up window.

## First setup

1. **Integrations - Catalogue - Dropbox - Authorize**.
2. Sign in to Dropbox in the pop-up and approve access. The window closes and Dropbox moves to **Connected**.
3. Open **My Agents - your agent - Skills - Tools & Workflows**, turn the **Dropbox** tool on and open its settings.
4. Pick the operations. **List files**, **Search files** and **Get download link** are ticked by default. Add write operations, such as **Upload file**, **Create folder** or **Delete file**, only if the agent really needs them.
5. **Save** the agent.
6. Prove it: call the agent and ask for a file by name. The agent should find it and offer a link.

## What the agent can do

**Find and share**
- List the files and folders in a path.
- Search files by name, and by content where Dropbox indexes it.
- Read a file's details, such as size and last modified date.
- Create a temporary download link to read out or send to the caller.
- List the shared links that already exist for a path.
- Read the connected account's name, email and storage, to confirm the connection.

**Store and organise** (only the operations you enabled)
- Upload a call document, such as a recording or a form, to a path.
- Create a folder, for example one per caller or per case.
- Create a shared link for a file or folder.
- Create a file request so the caller can upload documents themselves.
- Move, rename, copy or delete a file or folder.

## Troubleshooting

**Authorize does nothing or the card never shows as connected**

The pop-up was probably blocked. Allow pop-ups for Voice Logica, then click **Authorize** again and finish the Dropbox sign-in in the same browser.

**Dropbox shows Reconnect on Connected**

Voice Logica could no longer refresh access, usually because the app was removed from the Dropbox account's connected apps. Click **Reconnect** and approve access again. Until then the agent's Dropbox operations fail.

**The agent cannot find a file you can see in Dropbox**

The connected account may not be the one that owns or shares the file. Check which account is shown on **Connected**, and share the folder with that account if needed. Search also depends on Dropbox's own index, so a file uploaded seconds ago may not be found yet.

## Next Steps

[Get an integration working](https://docs.voicelogica.ai/integrations/) - the company connection, then the agent tool.  
[Google Workspace](https://docs.voicelogica.ai/integrations/google/) - for Drive, Sheets and Calendar.  
[Trello](https://docs.voicelogica.ai/integrations/productivity/trello/) - attach files to cards from a link.