# Add sources

The [editor](https://docs.voicelogica.ai/learning-center/open-a-base/) is two panes: sources on the left, entries on the right. This page is **+ Add** - what to put in after the first questions, and how each kind becomes something the agent can say.

Stay on the open knowledge base. Use **+ Add** for each kind. Check the **right** pane before you walk away - callers hear entries, not the raw source.

- **I already know the ask and the exact line** — turn on **Add Question** (needs Fastest path. This *is* the Q&A.)
- **I have a policy I can paste** — turn on **Add Text** (needs Paste, generate, then edit the pairs.)
- **A public page should stay in sync** — turn on **Add Link** (needs https only. Crawl, pick pages, Save.)
- **The handbook already exists as a file** — turn on **Add File** (needs PDF, DOC, DOCX, TXT, or audio. Callers never hear the file.)
- **I already have a FAQ spreadsheet** — turn on **Bulk Upload** (needs Two columns: Question, Answer. Preview, then Import.)

## Add Question

Click **+ Add** - **Question** (or **Add Question**).

  <ShotPlaceholder
    src="/assets/knowledge-base/add-question.png"
    name="kb-add-q"
    alt="Add Question dialog"
    capture="Add Question on a knowledge base."
  />

Write the question the way a caller says it. Write the answer the way you want it spoken.

**Protected** locks the pair so a later crawl or Learning Center save cannot overwrite it.

Save. The right pane should show the new Manual entry. Repeat for the asks you already know.

## Add Text

**+ Add** - **Text**. Give it a short name and paste the paragraph. **Generate Q&A with AI** turns the paste into entries - then edit the wording on the right.

  <ShotPlaceholder
    src="/assets/knowledge-base/add-text.png"
    name="kb-add-text"
    alt="Add Text dialog"
    capture="Knowledge base Add Text."
  />

## Add Link

**+ Add** - **Link**. On some plans you will see **Upgrade required** instead of the crawl dialog - website scraping is plan-gated. If that happens, paste the page as **Text** or type the Q&A as **Question**.

When Link is available:

1. Paste an **https** address.
2. Click **Crawl**. Wait for pages to index.
3. Tick only the pages you want spoken.
4. **Save**.

  <ShotPlaceholder
    src="/assets/knowledge-base/add-link.png"
    name="kb-add-link"
    alt="Add menu with Link - crawl may require an upgrade"
    capture="Knowledge base Add Link (plan-gated)."
  />

Until the crawl finishes, the source may stay **Not started** and produce no Entries for that URL.

## Add File

**+ Add** - **File**. Documents: PDF, DOC, DOCX, TXT. Audio types may also be allowed. If the card stays at 0 Q&A, wait, then open the preview - or paste the same content as Text.

  <ShotPlaceholder
    src="/assets/knowledge-base/add-file.png"
    name="kb-add-file"
    alt="Add File upload"
    capture="Knowledge base Add File."
  />

## Bulk Upload

**+ Add** - **Bulk Upload**. Two columns: **Question**, **Answer**. Upload a CSV or paste from a sheet. Check Preview, then Import.

  <ShotPlaceholder
    src="/assets/knowledge-base/bulk-upload.png"
    name="kb-bulk"
    alt="Bulk Upload preview"
    capture="Knowledge base Bulk Upload."
  />

## Troubleshooting

**The link still says Not started**

Finish Crawl, pick pages, Save. If Add Link asks you to upgrade, paste the page as Text instead.

**File upload failed**

Paste the same content as Text.

**New questions are blocked**

The plan question cap is full. Delete unused Q&A, or upgrade from Subscription & Billing.

## Next Steps

[Open a knowledge base](https://docs.voicelogica.ai/learning-center/open-a-base/) - check Entries after each add.  
[Knowledge bases](https://docs.voicelogica.ai/learning-center/knowledge-bases/) - create, attach, prove it.  
[Learning Center](https://docs.voicelogica.ai/learning-center/) - save what live calls missed.