# Open a knowledge base

Create and attach the base first - that is [Knowledge bases](https://docs.voicelogica.ai/learning-center/knowledge-bases/). This page is the two-pane editor you land on after Manage documents / the folder icon (or after you click a row on the list).

  <ShotPlaceholder
    src="/assets/knowledge-base/detail.png"
    name="kb-detail"
    alt="Knowledge base two-pane editor"
    capture="Open knowledge base detail."
  />

## Read it left to right

| Side | What it is | What callers hear |
|------|------------|-------------------|
| **Left - All Sources** | The raw material you added: a pasted text, a URL, a PDF. | Nothing. A source is not an answer. |
| **Right - Entries** | The Q&A (or document entries) the agent can quote. | **This** is what the caller hears. |

Filter tabs across the top:

- **All** — every source
- **Questions** — pairs you typed
- **Texts** — pasted policies
- **Links** — crawled pages
- **Files** — PDFs and docs

**+ Add** opens **Question**, **Text**, **Link**, **File**, then **Bulk Upload**. How to fill each kind is [Add sources](https://docs.voicelogica.ai/learning-center/add-sources/).

  <ShotPlaceholder
    src="/assets/knowledge-base/add-menu.png"
    name="kb-add-menu"
    alt="Add menu Question Text Link File Bulk Upload"
    capture="Knowledge base Add menu."
  />

Question usage on this page is company-wide (for example **0 of 1,000 questions** on the plan banner).

## What "broken" looks like

If the right pane is empty, the agent still has nothing to say - even when the left pane is full.

- Sources show **0 Q&A** - wait for processing, then refresh.
- A link shows **Not started** - finish the crawl on [Add sources](https://docs.voicelogica.ai/learning-center/add-sources/).
- **No questions yet** - click **+ Add** - **Question** and write the asks yourself.

> **Attached-but-empty is worse than no base:** A base that is turned on with no Entries still gets searched. Add pairs before live callers.
## Once entries exist - use the right pane

1. **All / Manual / AI Generated** - filter what you typed vs what was generated.
2. **Search questions...** filters this page.
3. Click a row to preview or edit. Use **Protected** on prices and legal lines so later crawls cannot overwrite them.
4. **Download** exports pairs when you need an offline copy.

  <ShotPlaceholder
    src="/assets/knowledge-base/entry-edit.png"
    name="kb-entry-edit"
    alt="Edit a Q and A entry"
    capture="Edit knowledge base entry."
  />

## Troubleshooting

**I uploaded files / added links and the right pane still says No questions yet**

Sources are not answers. Wait for processing, finish link crawls, or skip the wait with **+ Add** - **Question**.

**The agent quotes the handbook but the wording is wrong**

Edit the pair on the right pane. Then **Try this agent** and listen on **Calls**.

## Next Steps

[Add sources](https://docs.voicelogica.ai/learning-center/add-sources/) - Question, Text, Link, File, Bulk Upload.  
[Knowledge bases](https://docs.voicelogica.ai/learning-center/knowledge-bases/) - create, attach, prove it.  
[Knowledge](https://docs.voicelogica.ai/agent-configuration/memory/) - the agent toggle.