# Outgoing

**Call handling - Outgoing** is how *this* agent behaves the moment someone picks up an outbound call. It does not pick the list, the schedule, or the caller ID. Those live on [Campaigns](https://docs.voicelogica.ai/outbound-calls/campaigns/) and the [API](https://docs.voicelogica.ai/outbound-calls/api/).

The page title is **How the agent makes outgoing calls.** Configure who speaks first, how long to let the line ring, and what to say if the connection drops mid-call.

If the plan does not include **Allow Outbound Calls**, this tab is locked. [Activate your subscription](https://docs.voicelogica.ai/getting-started/activate-subscription/).

  <ShotPlaceholder
    src="/assets/outbound-calls/outgoing.png"
    name="ob-outgoing"
    alt="Call handling Outgoing Who speaks first and ringing timeout"
    capture="Agent Call handling Outgoing."
  />

## What you configure here

Under **Call Behavior**:

- **Who speaks first?** — **Agent (AI speaks first)** - the greeting plays as soon as the line answers. Right for reminders and surveys. **User (Wait for user to speak)** - the agent waits for the person. If they stay quiet for 4 seconds, the AI starts talking.
- **Ringing timeout (seconds)** — How long the phone rings before the call is marked unanswered (for example 60).
- **Call dropout prompt** — Spoken if the connection drops mid-call. Example placeholder: apologize and say you will call back shortly. Leave empty until you have heard a real drop.

## On the campaign / API

| Place | What this tab supplied |
|-------|------------------------|
| [Campaigns](https://docs.voicelogica.ai/outbound-calls/campaigns/) | The campaign picks the agent. These settings travel with that agent on every lead. |
| [API](https://docs.voicelogica.ai/outbound-calls/api/) | Same. `welcomeMessageOverride` replaces the greeting for *that* call; it does not change this tab. |
| [Routing - Outbound](https://docs.voicelogica.ai/telephony/routing/) | Which trunk / caller ID leaves. Not who speaks. |

## First setup - pick who speaks, then prove it

1. **Allow Outbound Calls is on** - otherwise this tab stays locked.
2. **Set Who speaks first?** - Agent for a scripted reminder; User when a receptionist should not talk over "hello."
3. **Set ringing timeout** - start around 30-60s depending on how fast you want retries vs pickups.
4. **Place one call** - [Campaigns](https://docs.voicelogica.ai/outbound-calls/campaigns/) **Try it on me**, or one [API](https://docs.voicelogica.ai/outbound-calls/api/) call. Open **Calls**.

- **Appointment reminder, survey, calling about your order** — turn on **Agent** (needs The script starts. The person can interrupt.)
- **A receptionist who should not talk over hello** — turn on **User** (needs Wait for the person. 4 seconds of silence and the AI starts.)

## Troubleshooting

**Outgoing is locked**

**Allow Outbound Calls** is missing on the plan. [Activate your subscription](https://docs.voicelogica.ai/getting-started/activate-subscription/). The rest of the editor still saves.

**The person says hello and the agent talks over them**

Set **Who speaks first?** to **User (Wait for user to speak)**. That is this tab, not the campaign greeting.

## Next Steps

[Campaigns](https://docs.voicelogica.ai/outbound-calls/campaigns/) - list and schedule.  
[API](https://docs.voicelogica.ai/outbound-calls/api/) - one call from your system.  
[Tools](https://docs.voicelogica.ai/agent-configuration/built-in-tools/) - **Detect Voice Mail** on outbound.