# Other makes

## How Voice Logica connects

Any phone system that can **register a SIP trunk to a provider** connects the same way ([way 1](https://docs.voicelogica.ai/phone-systems/#the-four-ways-voice-logica-connects)): create the connection with **Telephony - Trunks - Connect your PBX** (pick **Other SIP PBX**), and enter on the PBX:

| On the PBX | Value |
|---|---|
| Server / registrar / proxy / domain | the server from the dialog |
| Port, transport | 5060, UDP |
| Username and authentication ID | the username |
| Password | the password |
| Registration | on |
| Codecs | G.711 A-law, then u-law |
| DTMF | RFC 2833 / RFC 4733 |

Then three things on the PBX, whatever the make:

1. **Calls to the agent:** an outbound route, short code, IVR option or overflow that uses the Voice Logica trunk.
2. **Transfers back:** calls arriving on the trunk reach extensions by number (DID/DDI routing).
3. **In Voice Logica:** add the extensions as transfer destinations (**External** with the extension number, or a **User** with that extension) and use **Warm** transfer.

A system that cannot register a trunk but takes SIP extensions connects through an [edge device](https://docs.voicelogica.ai/telephony/edge-device/). A system with no SIP: [Analog and ISDN systems](https://docs.voicelogica.ai/phone-systems/analog-and-isdn/).

## Where the trunk lives, per make

<Tabs syncKey="other-pbx">
<TabItem label="Mitel">

**MiVoice Office 250:** **System → Device and Feature Codes → SIP Peer → SIP Trunk Groups** → right-click **Create SIP Trunk Group**. In its configuration: **Registration → Enable Registration** = Yes, **Authentication** username and password, address and port, **Operating State** = In-Service. **System → IP-Related Information → Call Configurations**: DTMF Encoding RFC2833, G.711 A-law, 20 ms. Back to extensions: **Call Routing Tables** (DID patterns) as the trunk group's Ring-In Type. Needs SIP trunk licences.

**MiVoice Office 400 (Mitel / Aastra 400):** WebAdmin **Configuration Assistant → Incoming call routing → Add** under Network interfaces → **SIP provider** (registrar = the server, port 5060), then a **SIP account**: SIP ID and User name = the username, Password, **Registration required** ticked. Back to extensions: the **DDI plan**. Needs one **SIP Access Channels** licence per call.

**MiVoice Business:** **SIP Peer Profile** (UDP, the server, port 5060) with **SIP Authentication**, a SIP trunk group, ARS to send calls to it and DID routing back.

</TabItem>
<TabItem label="Samsung OfficeServ">

OfficeServ 7030 / 7100 / 7200 / 7400 (discontinued, support ended 2021). Needs SIP trunk and MGI channel licences.

- **MMC 603 / DM 4.1.2**: create the SIP trunk group.
- **MMC 837 / DM 5.2.13** SIP Carrier Options: **Registrar Address** and **Outbound Proxy** = the server, **Username** and **Auth Username** = the username, **Auth Password** = the password, **Alive Notify** = OPTION (30 s).
- Back to extensions: **MMC 714 / DM 3.2.3** DDI table.

</TabItem>
<TabItem label="Cisco">

**CUBE, CME, UC500** register on the IOS gateway:

```
sip-ua
 credentials username <username> password 0 <password> realm <server>
 authentication username <username> password 0 <password>
 registrar dns:<server> expires 3600
```

Check with `show sip-ua register status`. Send calls with a dial-peer pointing at the server; dial-peers for the extension numbers take the transfers back. **CUCM** reaches Voice Logica through a CUBE in front.

</TabItem>
<TabItem label="Wildix">

**WMS → Trunks → SIP → +**: **Auth Login** and **From user** = the username, **Password**, **From domain** and **Address or Host Name** = the server, **Enable registration** on. **Advanced**: G.711 A-law, 20 ms. **Dialplan** = the procedure that handles incoming calls (usually `main`), so transfers back reach extensions.

</TabItem>
<TabItem label="Zycoo / Xorcom">

**Zycoo CooVox:** **Basic → Trunks → New VoIP Trunk**, leave **Without Authentication** unticked, username and password. Calls to the agent: **Basic → Outbound Routes**. Transfers back: **Inbound Control → Inbound Routes**.

**Xorcom CompletePBX:** **PBX → External → Trunks** (SIP, username, host = the server, port 5060, secret, register string). Transfers back: **PBX → External → Inbound Routes**.

</TabItem>
<TabItem label="Microsoft Teams">

Teams does not register trunks. It needs **Direct Routing** through a Microsoft-certified SBC and Teams Phone licences. Teams Direct Routing to Voice Logica is coming; until then, forward the number or keep a PBX in front of Teams.

</TabItem>
</Tabs>