# Contact Support

} from '../../../components/docs';

**Help & support - Contact Support** opens **Support** / **Tickets** (List or Board). Empty state: *No tickets. No tickets match these filters.* Button: **+ New Ticket**.

  <ShotPlaceholder
    src="/assets/support/tickets.png"
    name="sup-list"
    alt="Support Tickets empty list with New Ticket"
    capture="Contact Support tickets."
  />

## First setup - one ticket with a Call ID

1. **Calls** - open the failing row. Copy the Call ID.

   Or click **Report** on that drawer when available. It opens a support ticket path titled with that id. Write what went wrong, set **Priority**, submit - or cancel if you are only exploring.

     <ShotPlaceholder
       src="/assets/support/contact-support-report.png"
       name="contact-support-report"
       alt="Report from a call drawer"
       capture="Call Report."
     />

2. **Help & support - Contact Support - + New Ticket**

   Dialog: **Add New Ticket** (*Create a support ticket and assign it to your team.*)

3. Fill the form, then **Save** (or **Cancel** while learning the UI).

     <ShotPlaceholder
       src="/assets/support/contact-support-form.png"
       name="contact-support-form"
       alt="Add New Ticket form Title Description Type Priority"
       capture="Add New Ticket."
     />

- **Title** (required) — One line. Include the Call ID when the issue is a call.
- **Description** — What you tried. Rich text is available. The recording is already on the Call ID.
- **Type** (required) — **Support** or **Bug Report**. Ideas go to **Feature Requests**.
- **Priority** (required) — **Low** / **Medium** / **High** / **Urgent**. Leave Medium unless no calls work.
- **Copy to (CC)** — Optional emails to copy on updates and replies.

Do not put passwords, API keys, or card numbers in the ticket.

## After you save

| Status | Meaning |
|---|---|
| **Open** | New. Nobody is on it yet. |
| **In Progress** | Someone is working it. |
| **Closed** | Done. Open **+ New Ticket** if it happens again. |
| **Archived** | Filed away after close. |

Filters on the list include **Status** and **Severity**.

**There is no Call ID**

Then it is probably not a call. Name the page (**Campaigns**, **Integrations - Connected**, **Subscription & Billing**) and the button you clicked. Still start on [When something breaks](https://docs.voicelogica.ai/common-issues/) if a tab already covers it.

## Next Steps

[Get help](https://docs.voicelogica.ai/support/) - menu map and when not to file.  
[When something breaks](https://docs.voicelogica.ai/common-issues/).