# Chrome extension

The Voice Logica extension for Chrome shows the [caller bar](https://docs.voicelogica.ai/telephony/caller-bar/) without the web panel open. When a call rings **you**, a small window opens beside your work with the caller, their CRM records and, with knowledge assist on, the answers from your knowledge while you talk.

It only listens: it never rings, answers or places calls. Answer on the phone you already use: desk phone, softphone, the Windows app or your mobile.

## Who can use it

Anyone with a **Windows seat** or a **SIP seat** in your company. Without one, sign-in stops with *The Chrome extension needs a Windows or SIP seat. Ask your admin to assign you one.* If your seat is removed later, the extension signs you out within minutes.

A mobile-only seat (Noema) is not enough: Noema calls do not produce a caller card.

## Install

1. Open [Voice Logica on the Chrome Web Store](https://chromewebstore.google.com/detail/jgpnbkoeeefomlmkebbpemicmloenomg) and click **Add to Chrome**. Microsoft Edge installs it the same way.
2. Pin **Voice Logica** from the puzzle piece in the toolbar.

Chrome keeps it up to date by itself.

In the web panel, **Set it up** on the dashboard banner (until the launch offer ends on 22/10/2026) and the **Chrome extension** card in **Profile** (shown when you have a seat) open the **Chrome extension** page with the store link. Admins also find it in **Integrations - Caller card**.

### Install manually

The **Chrome extension** page keeps a manual install as a fallback, under **Install manually instead**:

1. **Download the extension (.zip)** and unzip it into a folder you will keep (Chrome loads it from there).
2. Open `chrome://extensions` and turn on **Developer mode** (top right).
3. Click **Load unpacked** and choose the unzipped folder.
4. Pin the **Voice Logica** icon and sign in.

A manual install does not update by itself: download again, replace the folder contents and click **Reload** in `chrome://extensions`.

## Sign in

1. Click the **Voice Logica** icon - **Sign in**. Leave **Server** on **Production**.
2. A Voice Logica window opens. Sign in as usual (password, Google or Microsoft, two-factor) if you are not signed in already.
3. **Connect the browser extension**: check the account and click **Connect**. The window closes and the icon shows **Connected. Waiting for calls.**

The extension never sees your password. It keeps its own session: signing out of the web panel does not sign it out, and **Sign out** in the extension ends only the extension's session.

## The call window

It opens by itself when a call rings you, at the right of your browser window, and comes to the front for each new call.

- **Name and company** — From the first integration that found the caller, or your contacts. The number when nobody knows them.
- **Ringing / Answered / Call ended** — Where the call is. Answered by a colleague: the call leaves your window.
- **Open the contact** — The caller in your Voice Logica contacts.
- **Open in ...** — The record in each CRM or shop that knows the caller. It opens in a tab of your normal Chrome window.
- **Search in ...** — For a connected CRM that does not know the caller: its search or a new contact.
- **Transfer reason** — Why the AI transferred the caller to you.
- **From your knowledge** — Answers to what the caller asks, newest first, with **Open in the knowledge base** and the source links.
- **Orders, tickets, reservations, recent calls** — The caller's latest records from your integrations.

An ended call stays in the window for 30 minutes, so you can finish your notes; ✕ closes it sooner. The window closes when a call that rang you is gone before anyone answered.

**Open record by itself** in **Integrations - Caller card** works fully here: **When it rings** opens the record as the call rings, **When answered** when you pick up on your own phone. Your own choices in [**Profile - My caller card**](https://docs.voicelogica.ai/telephony/caller-bar/#my-caller-card) apply here too.

### Recording during the call

On your own live call the window shows **Recording** (red dot) or **Recording paused**, a **Pause recording** / **Resume recording** button and **Analyse this call**. Pausing works like dialling `**1`: nothing is recorded, transcribed or analysed until you resume, and paused time costs no analysis minutes. **Analyse this call** off: no summary or analysis after this call. In the toolbar popup, **Record my calls** and **Analyse my calls** set what happens on every call. If your company decides recording for everyone, the switches are greyed out.

## Settings

Click the **Voice Logica** icon:

- **Open a window on calls** — Off: no window opens by itself. The calls still show in **Open call window**.
- **Open call window** — Opens the window now, with the calls in progress.
- **Recent calls** — Your last 8 calls (incoming, outgoing, missed in red) with **Call back** on each, which opens the same call window as a search result. Hidden while you type in the search box.
- **My caller card settings** — Opens **Profile - My caller card** in the web panel: which integration the card opens on, and which records open by themselves.
- **Status** — **Connected**, **Connecting** or **Offline. Reconnecting**. A red **!** on the icon means the session ended: sign in again.

## Search a contact

Click the **Voice Logica** icon and type or paste a name, number or email in the search box. It looks in your contacts and every connected CRM and e-shop at once, like the dialpad in the web panel. Each result shows where it was found; **Open** opens the record (or the contact in Voice Logica), and **Call with Voice Logica** opens the call window for that number.

## Call a number

Right-click a phone number on any page (select it first, or right-click a phone link) and choose **Call with Voice Logica**, or click it on a search result. A small window opens with the number, their name (optional) and how to call:

| How | What happens |
|---|---|
| **My assistant calls them and puts them through to me** | An AI agent calls with your caller ID, says it is calling on your behalf and why (*Why you are calling*, optional), asks whether they can talk to you now and puts them through: your desk phone, the Windows app and Noema all ring. If you don't answer, or they can't talk now, it takes a message and a time to call back, as a callback task for you. Pick the **Agent**; the company default is preselected. |
| **My mobile rings, then it dials them** | Your verified mobile rings first; when you answer, the number is dialed and you are connected. |
| **I dial the bridge number from my mobile** | The window shows a number: call it from your verified mobile within 2 minutes and you are connected. |

Your default is **My profile - When I call a number from the Chrome extension**; the window lets you pick another way for one call. The two mobile ways need your mobile number verified in your profile.

Your own AI (Claude, ChatGPT) can do the same: `assistant_call` for an assistant call, and `execute_mine` with `set_click_to_call_method` to change your default.

## Works with

The window shows the caller from every connected integration that has **Show** on in **Integrations - Caller card**.

| Integration | Shows the caller | "Open in …" button |
|---|---|---|
| HubSpot, Salesforce, Zoho CRM | Yes, on every call | Yes, opens the contact or lead |
| Shopify, WooCommerce | Yes, with recent orders | Yes, opens the customer |
| Airtable, Odoo | Yes | Yes, opens the record |
| Soft1, Entersoft, Galaxy, Galaxy ERP, Pylon, SAP, Megasoft | Yes, with balance and orders where the ERP has them | No: each company's ERP address is different. Use a [custom link](https://docs.voicelogica.ai/telephony/caller-bar/#custom-links) |
| Magento, OpenCart, PrestaShop, GonnaOrder, Splynx | Yes, with orders or services | No. Use a custom link |
| Guesty, Hosthub, Freshdesk, Zendesk, Jira, Exelixis Smart, Custom API | When the AI agent looked the caller up (the integration's tool has caller identification on), e.g. calls the AI answers and transfers to you | No. Use a custom link |
| Your own contacts | Yes, on every call | **Open the contact** |

Not on the card: integrations that cannot look a caller up by phone, such as WebHotelier, Trello, ClickUp, monday.com and the couriers.

For any system with a web address, a **custom link** adds the button yourself: a URL with the caller's number, for example `https://crm.example.com/customers?search={{phoneLocal}}`. It shows on every call and can open by itself.

## Troubleshooting

**No window opens on a call**

Check the icon says **Connected**, and that **Open a window on calls** is on. The window opens only for calls that ring you, and never when the AI handles the call alone ([who sees the bar](https://docs.voicelogica.ai/telephony/caller-bar/#who-sees-the-bar)). Mobile calls in Noema do not open it yet.

**No answers from my knowledge**

Knowledge assist must be on for you: see [Knowledge assist](https://docs.voicelogica.ai/telephony/caller-bar/#knowledge-assist).

## Next Steps

[Caller bar & knowledge assist](https://docs.voicelogica.ai/telephony/caller-bar/) - what the card shows and who gets it.  
[Integrations](https://docs.voicelogica.ai/integrations/) - connect the CRMs callers are looked up in.