# Conference Rooms

**Telephony - Conference Rooms** is a dial-in bridge: one extension, optional PIN, a capacity. Team members and AI agents join the same room. Inbound / trunk defaults can point at a **Conference room**.

  <ShotPlaceholder
    src="/assets/telephony/conference-rooms.png"
    name="tel-rooms"
    alt="Telephony Conference Rooms empty state"
    capture="Telephony Conference Rooms."
  />

Empty state: **No conference rooms yet** - *Create a dial-in bridge so callers and AI agents can join the same conference. Pick an extension, optional PIN and capacity.* Button: **+ New conference room**.

## What you configure here

**+ New conference room** opens **New Conference Room** (*A dial-in bridge callers and AI agents can join.*):

- **Name** (required) — What routing and the directory show.
- **Extension** (required) — The short number on [Active directory](https://docs.voicelogica.ai/telephony/active-directory/).
- **PIN** — Optional. Callers enter this before joining. Leave blank for none.
- **Max participants** (required) — Between 2 and 500.
- **Transcribe conference** — Generate a text transcript alongside the recording.
- **Analyze calls** — Run an AI agent over the conversation for insights.
- **Enabled** — When off, the room can't be dialed.

  <ShotPlaceholder
    src="/assets/telephony/conference-rooms-form.png"
    name="conference-rooms-form"
    alt="New Conference Room drawer"
    capture="New Conference Room form."
  />

Do not publish a PIN room extension as a customer number. Front a PIN room with an agent that collects the PIN and uses **join_conference** on Tools & Workflows.

## On the agent

| Agent place | What this tab supplied |
|-------------|------------------------|
| [Routing](https://docs.voicelogica.ai/telephony/routing/) / trunk default | Destination type **Conference room**. |
| **Tools & Workflows** | **join_conference** for PIN rooms. |
| **Call handling - Transfer** | Transfer types are User / User group / AI agent / External - not Conference room. |

## First setup - an open bridge, then a PIN room later

1. **+ New conference room** - name, extension, no PIN, capacity, enable, **Save**.
2. Point a test inbound route or trunk default at this room - or dial the extension from a registered seat.
3. Confirm people hear each other. Open **Calls**.
4. Only then add a PIN. Put an agent in front: greeting asks for the PIN, **join_conference** on.

## Troubleshooting

**The conference PIN room returns 503**

Expected on direct dial. Agent collects the PIN, then **join_conference**.

**I cannot pick Conference room on Transfer**

Transfer does not list rooms. Use **Telephony - Routing** destination **Conference room**, or the tool on the agent.

## Next Steps

[Routing](https://docs.voicelogica.ai/telephony/routing/) - land a DID on the room.  
[Call settings](https://docs.voicelogica.ai/telephony/call-settings/) - company analysis default.  
[Transfer](https://docs.voicelogica.ai/telephony/transfer/) - conversational handoff (rooms are not a Transfer type).