# Forward your number to the agent

After you buy a plan, a company in Greece gets one free Voice Logica number. Customers keep calling the number they already know: you forward that number to the free number at Cosmote, Vodafone or Nova, and the agent answers.

> **Greece only:** The free number is a Greek number for companies in Greece. Elsewhere, [connect your own carrier](https://docs.voicelogica.ai/telephony/your-own-carrier/) or [your office phone system](https://docs.voicelogica.ai/telephony/connect-your-pbx/).

1. **Order the free number**

   Open the agent → **Channels → Telephony** → **Get your free Phone Number**. Enter the business owner's email and open the order link. The link goes to a short Yuboto form (our Greek carrier) that the owner completes. If someone else is setting up, send them the link by email. From Claude or ChatGPT, `get_free_number` does the same thing and returns the link. Details are in [Voice Logica numbers](https://docs.voicelogica.ai/telephony/voice-logica-numbers/).

2. **Wait for activation, then call it**

   Once Yuboto activates the number it appears on the agent's **Telephony** tab. Call it from your mobile and check that the agent answers and the call shows in **Calls**.

3. **Forward your business number to it**

   Dial the codes from the phone whose calls you want to forward. Replace `NUMBER` with the free number, all 10 digits (for example `21XXXXXXXX`).

   **Mobile (Cosmote, Vodafone, Nova)**

   | Forward | Turn on | Turn off |
   | --- | --- | --- |
   | All calls | `**21*NUMBER#` | `##21#` |
   | When you don't answer | `**61*NUMBER#` | `##61#` |
   | When busy | `**67*NUMBER#` | `##67#` |
   | When switched off or out of coverage | `**62*NUMBER#` | `##62#` |
   | Cancel every forward | | `##002#` |

   **Landline (Cosmote, Vodafone, Nova)**

   On most lines: `*21*NUMBER#` forwards all calls and `#21#` turns it off. `*61*NUMBER#` (no answer) and `*67*NUMBER#` (busy) work where the line supports them. If the code is rejected, call forwarding (εκτροπή κλήσεων) is not enabled on the line. Ask your carrier to enable it, or turn it on in the My Cosmote or My Vodafone app.

   Choose **All calls** if the agent answers everything. Choose **When you don't answer** and **When busy** if your staff answer first and the agent takes the rest. Your carrier may charge for forwarded calls under your own plan.

4. **Call your business number to test**

   Call your usual number from another phone. The agent should answer and the call should show in **Calls**.

5. **Add credit before you use transfers**

   A transfer to a person is a new outbound call: the agent calls that person's phone from the Voice Logica number and connects the caller. Outbound calls are charged to the number's credit at Yuboto, not to your plan's minutes. With no credit, transfers fail and the call shows `insufficient_balance_in_voip_provider`.

   Add credit at [Yuboto My Number](https://services.yuboto.com/mynumber/). A transfer to another Voice Logica agent needs no credit. Outbound campaigns use the same credit.

> **Don't transfer back to the forwarded number:** If your business number forwards all calls to the agent, and the agent transfers to that same number, the call comes straight back to the agent. Transfer to a mobile, an extension or a direct line instead. [Set up transfers](https://docs.voicelogica.ai/telephony/transfer/).
## Troubleshooting

**I forwarded the number but the agent does not answer**

Call the free number directly. If the agent answers, the forward is the problem: check the code was accepted (you normally hear a confirmation or see a message), and that `NUMBER` has all 10 digits. If the free number is silent too, see [Voice Logica numbers](https://docs.voicelogica.ai/telephony/voice-logica-numbers/#troubleshooting).

**The agent says it will transfer, then the call drops**

The Yuboto credit is empty. Add credit at [Yuboto My Number](https://services.yuboto.com/mynumber/) and try again. The reason is on the call in **Calls**.

## Next Steps

[Transfer](https://docs.voicelogica.ai/telephony/transfer/): hand callers to a person.
[Voice Logica numbers](https://docs.voicelogica.ai/telephony/voice-logica-numbers/): the free number in detail.
[Cosmote, Vodafone and Nova](https://docs.voicelogica.ai/telephony/greek-carriers/): a business SIP trunk or phone system instead of forwarding.