Recording & Privacy

This tab is storage, not conversation quality. Analysis and summaries can run without a recording. What you lose when recording is off is playback and the verbatim transcript on Calls.

Open Recording & Privacy on the editor rail (with After the call). The page title is Recording and privacy - choose what is stored after a call and how long it is kept.

recordingExpand

First setup - record, consent, keep what you need

1. Open Recording & Privacy

2. Turn Record all calls on if someone will listen back

   When on: conversations are recorded and saved; recordings appear on Call History. When off: the recording and verbatim transcript are unavailable for those calls - call analysis and summaries still run.

   Put the consent line in the greeting. The compliance reminder on this tab is for you: when recording is on, you must tell callers, get their consent, explain why, and say how long recordings are kept.

3. Check for a company-default warning

   If this agent’s toggle is off but the company still records by default, a warning may appear that recording stays on. Follow the link on that warning (often Telephony - Call Recording & SIP) to change the company default. If no warning appears, the agent toggle alone controls recording for this agent.

4. Backup to Google Drive - optional copy

   Backup to Google Drive saves recordings to Drive for cloud storage and team access. It is a plan module. If the toggle is locked and you see Google Drive integration requires a plan with the Google Drive module with Upgrade, recordings still live in Voice Logica; only the Drive copy is unavailable.

5. Pick a Data retention policy

   All call data

   Keeps transcripts, summaries, and analysis. Audio recordings and transcript files are deleted after the retention period.

   Only the phone number

   Recognise a repeat caller without keeping the full audio/transcript pile.

   Don't retain any call data

   Nothing kept after the call. Memory and some analysis have nothing to read. Use only when a policy requires it.

   Set Retention period (for example 1 week or 1 month) to match your plan and privacy review.

6. Prove it

   Try this agent, hang up after a real short conversation, open Calls, and look for a playable recording. If there is no player, recording was off for that call (or the call was too short / not stored yet). If there is a player after you turned the agent toggle off, check for a company default still forcing recording.

Playback screenshot

A separate play-button shot is only useful once you have a finished call with audio. Until then, use the Recording & Privacy settings shot above.

Also part of privacy

• Say it is an AI. The agent’s AI disclosure setting makes every caller hear that they are talking to an AI, as the EU AI Act (Article 50) expects. It is off by default, and editing the greeting or prompt does not change it. From Claude or ChatGPT: “turn on AI disclosure for my agent”.
• Private calls. A team member can mark one of their own calls private; it is then hidden from the rest of the company.
• Your privacy notice. The DPA, the subprocessor list and where data is stored are on legal.voicelogica.ai/compliance.

Troubleshooting

I can't play the recording

Recording was off for that call, or the call never produced stored audio. The summary can still be there. New calls will record after Record all calls is on (and any company default is set the way you want).

I turned Record all calls off and it still recorded

A company default may still force recording. Look for a warning on this tab and follow its Telephony / Call Recording link, or check company recording settings.

Where do callers hear the recording notice?

In the welcome message, not on this tab. This tab only stores audio - and reminds you that consent is required when recording is on.

Backup to Google Drive is locked

Your plan needs the Google Drive module. Use Upgrade on the banner, or keep using recordings inside Voice Logica without the Drive copy.

Next Steps

Call results - Alerts - Your First Agent (greeting / consent)