When Call Connects
When Call Connects fires when the call is answered - a person (or the AI) is on the line. On the canvas: Runs when: When a call is connected, transition Work Flow Triggered. No required settings.
Use it when the work is pointless on a ring that will miss: start a timer, notify a supervisor that someone picked up, write “in progress” to a ticket.
Why this trigger
Section titled “Why this trigger”On Call Start runs on inbound ring, including calls that never answer. Connect does not. If the greeting must already know the caller, that lookup still belongs on Start - Connect is too late for the first sentence.
AI Response to Caller and Transfer Call are allowed here.
First setup
Section titled “First setup”- + Add Trigger - When Call Connects.
- From Work Flow Triggered, add the node that should run only after answer (ticket update, API, Send Text Message).
- Save & go live, attach on the agent, place a call, pick up. Open Calls.
- Hang up without answering once - this graph should not have run. That is the proof you picked Connect instead of Start.
Troubleshooting
Section titled “Troubleshooting”Start and Connect both ran
Expected on an answered inbound call. Put pre-answer work on Start only. Put “they are live” work on Connect only.
Next Steps
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