On Call End
Call Ends Trigger fires after hang-up (Runs when: When a call is ended). The transcript, duration, and Call results fields are available. There is no live caller - AI Response to Caller is not offered.
Use this instead of a one-line Alert when you need a graph: POST to your backend, branch on extract fields, write a sheet.
Why this trigger
Section titled “Why this trigger”The conversation is over. You have the extract. CRM update, follow-up email, “create a task if they said yes” belong here. Mid-call speech belongs on During Call.
First setup - POST the extract
Section titled “First setup - POST the extract”- On the agent, After the call - Call results - add only the fields you will send.
- + Add Trigger - Call Ends Trigger.
- Connect To External Service - POST your URL. Map call parameters and extract names in the body.
- Save & go live, attach, finish a call that fills those fields. Check your backend. Unanswered / no-extract calls can still fire the trigger - tokens may be empty.
Troubleshooting
Section titled “Troubleshooting”My webhook is empty after a real call
Turn Call Summary on and add the properties under Call results. Then finish a call that actually discusses those facts.
Should I use Alerts instead?
Alerts emails or texts a person. End is for a system. You can do both.
Next Steps
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