Voice Logica numbers

If you only see Add SIP trunk

On some workspaces Channels - Telephony shows No SIP trunk yet and + Add SIP trunk instead of Get your free Phone Number. That is expected - start with Get a number and Your own carrier. This page is for plans that expose the free Voice Logica DID controls.

Use this path when your plan offers a Voice Logica number and you do not already have a SIP trunk. You still attach it on the agent - a DID sitting on the company is silent until Channels - Telephony says this agent answers it.

Onboarding’s test number is separate. Customers never dial the PIN line.

agent-telephonyExpand

When which button appears

Which button you see on Channels → Telephony depends on the plan. If Get your free Phone Number is missing, you are on Demo or the free DID is already used.

Get your free Phone NumberPAID + FREE DID LEFT

The company has not used its one free number. Click this. One free number per company — not per agent.

Activate SubscriptionDEMO

No production DID on Demo. Activate your subscription first. The button goes to billing, not to Yuboto.

Connect existing numberFREE DID ALREADY USED

The company already requested or assigned its free number. The tab says so (it can show the number). Connect that DID, buy another from Subscription & Billing, or add your own carrier.

The tab is hidden until the agent is saved, and you need phones access. If you do not see Telephony under Channels, you are on a new unsaved agent or your role cannot edit phones.

First setup — assign the free DID and prove it

Do this on the onboarding agent after Your First Agent sounds right.

1. Open the agent → Channels → Telephony

   No trunk yet is expected. The assign flow creates the Voice Logica side for you.

2. Click Get your free Phone Number

   Greece companies: enter the Owner’s email address, confirm, then Open Assignment Link and finish the Yuboto form.

   Companies outside Greece are sent to Add SIP trunk on this same tab — Voice Logica is still the path, but you connect through a trunk instead of the Greece order form.

3. Finish the form, then come back and refresh

   The number appears on a trunk once Yuboto activates it. If the tab still says the free number was requested and will appear once activated, wait and refresh — do not click assign again.

4. Confirm this agent answers it

   The trunk row should show that a number reaches this agent, or Answers unrouted calls. If the DID landed on the company but not here, use Connect a number on the trunk row.

5. Call the new number from your mobile

   Not the test PIN. Open Calls. If nobody answers, the number is on a different agent, the trunk is Disabled, or activation is still pending.

6. Leave Routing alone

   One DID on one trunk does not need an inbound override. Routing is for a second number that should land somewhere else.

One agent per number

Only one agent answers a given number. Enabling it here takes it off whoever had it — immediately, no Save.

What the minutes pay for

• Inbound to a Voice Logica number uses AI minutes on the plan.
• Outbound (campaigns, and most transfers to a phone) also uses VoIP credits at Yuboto. Top up at the Yuboto My Number before you dial out or transfer.

A transfer to another Voice Logica agent does not spend VoIP credits.

After the number is live

Put it on the website, email signatures, and listings. Live on in the editor header should show at least one telephony channel.

Then Transfer if a human should take leftovers — not before the DID answers.

Troubleshooting

I do not see Get your free Phone Number

Work through this list:

1. The plan is still Demo — the button is Activate Subscription.
2. The free DID is already used — the button is Connect existing number.
3. The tab is still loading plan status — refresh once after you subscribe.
4. You are on a different agent than the one you expect, or Channels → Telephony is hidden (unsaved agent).

Otherwise connect an existing number or add a trunk.

The number is assigned but nobody answers

It is on a different agent, the trunk is Disabled, or activation has not finished. Open Channels → Telephony on the agent you expect. Open Telephony → Routing → Inbound only if this DID is supposed to override the trunk default.

Outbound or transfer fails with insufficient_balance_in_voip_provider

Yuboto credits are empty. Add funds, then retry. The reason is on Calls.

Can each agent get its own free number?

No. One free number per company. Extra DIDs are purchased, or you bring your own carrier.

Next Steps

Forward your number — keep your existing number and forward it to the agent.→Your own carrier — keep numbers you already have.→Transfer — after this DID rings.→Outbound campaigns — outbound also spends VoIP credits.→