Speedex
Speedex lets the agent answer “where is my parcel?” for Speedex shipments. The caller says the voucher number, the agent reads it back and tells the caller the current status and the last stops of the parcel.
Speedex is always on. It uses Speedex’s public tracking, so there are no credentials and nothing to connect. The Integrations - Catalogue card shows Always on instead of a Connect button, and every company has it. All you do is turn on the Courier tool on the agent.
What you need before you start
Section titled “What you need before you start”- Nothing from Speedex. A Speedex voucher number from a recent shipment is useful for the test call.
First setup
Section titled “First setup”-
Turn on the Courier tool
My Agents - agent - Skills - Tools & Workflows - turn on Courier. Track voucher is on by default. Save.
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Prove it
Call the agent and say a Speedex voucher number. The agent reads it back digit by digit, then tells you the status and where the parcel was last scanned.
What the agent can do
Section titled “What the agent can do”- Track a Speedex voucher: current status, whether it is delivered, and the latest checkpoints with place and time.
- Read the voucher back before the lookup.
- Find the parcel without being told the courier. The agent first tries the couriers you connected with credentials, then the always-on ones (Speedex, ELTA Courier, Taxydema).
Results for the same voucher are kept for five minutes, so a status can be up to five minutes old.
Troubleshooting
Section titled “Troubleshooting”The agent says Speedex tracking is unavailable
Speedex’s public tracking page did not answer, or answered with an error on Speedex’s side. Nothing is wrong with your setup. Ask the caller to try again later, or check the voucher on the Speedex website.
The agent says the voucher was not found
Speedex has no record of that number. Check the read-back in Calls for a misheard digit. A brand-new voucher can also take a while to appear in Speedex tracking.