Get help

Tickets are for a this Call ID that When something breaks already failed. Most “it is down” reports are a missing attach, a Draft campaign, or the test PIN - not a platform outage.

The help control is Help & support (question mark) in the top bar (Docs, feedback & contact). It is not the sidebar Live Support row (that may show Soon).

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Why the ticket exists

Support can open the recording, SIP log, and agent from a Call ID. Without that id they are guessing which company, which agent, and which minute.

1. When something breaks - the matching page already failed.
2. Calls - the row exists. Copy the Call ID from the open call header.
3. The change was saved. You called this agent’s number.

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The four menu rows

Contact SupportSTART HERE

ticket list + New Ticket

Feature Requests

vote board - not a ticket type

What's new

shipped changes

Documentation

this site

Feature Requests is its own board (Vote on the ideas you want us to build next). Do not pick a ticket Type for an idea - Type is only Support or Bug Report.

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The top banner Create a ticket and Help & support - Contact Support both reach tickets.

Which path

A call / campaign / transfer failed

TURN ONCall ID then a ticketNEEDSOpen the row on Calls. Prefer Report on that drawer when shown - it stamps the id. Or Contact Support and paste it.

I know which tab is wrong

TURN ONThe symptom mapNEEDSWhen something breaks. Language, digits, and slots are Common questions.

I want a feature

TURN ONFeature RequestsNEEDSHelp & support - Feature Requests. Vote or + Feature Request there. Not a ticket.

I cannot open the app

TURN ONEmailNEEDSsupport@voicelogica.ai - same Call ID in the subject.

There is no phone queue. One issue per ticket. A Closed ticket does not take replies - New Ticket.

Next Steps

Contact Support - + New Ticket, or Report from the call.→When something breaks.→