Contact Support

Help & support - Contact Support opens Support / Tickets (List or Board). Empty state: No tickets. No tickets match these filters. Button: + New Ticket.

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First setup - one ticket with a Call ID

1. Calls - open the failing row. Copy the Call ID.

   Or click Report on that drawer when available. It opens a support ticket path titled with that id. Write what went wrong, set Priority, submit - or cancel if you are only exploring.

   

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2. Help & support - Contact Support - + New Ticket

   Dialog: Add New Ticket (Create a support ticket and assign it to your team.)

3. Fill the form, then Save (or Cancel while learning the UI).

   

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TitleREQUIRED

One line. Include the Call ID when the issue is a call.

Description

What you tried. Rich text is available. The recording is already on the Call ID.

TypeREQUIRED

Support or Bug Report. Ideas go to Feature Requests.

PriorityREQUIRED

Low / Medium / High / Urgent. Leave Medium unless no calls work.

Copy to (CC)

Optional emails to copy on updates and replies.

Do not put passwords, API keys, or card numbers in the ticket.

After you save

Status	Meaning
Open	New. Nobody is on it yet.
In Progress	Someone is working it.
Closed	Done. Open + New Ticket if it happens again.
Archived	Filed away after close.

Filters on the list include Status and Severity.

There is no Call ID

Then it is probably not a call. Name the page (Campaigns, Integrations - Connected, Subscription & Billing) and the button you clicked. Still start on When something breaks if a tab already covers it.

Next Steps

Get help - menu map and when not to file.→When something breaks.→