On Key Pressed
On Key Pressed fires when the caller finishes a keypad run (Runs when: When caller presses a key) - usually after the end key on Call handling - Advanced or when the wait expires. Digits are available to later nodes as the key-pressed / DTMF input variable.
The agent’s Phone keypad input settings decide when a run is complete. The trigger panel itself is light:
Enable Message Creation
When enabled, the AI speaks a message to the caller before executing this workflow.
Why this trigger
Section titled “Why this trigger”Order ids, account numbers, menu digits. Speech is sloppy for long numbers - Skip Turn plus this trigger is the usual pair.
First setup - digits in, status out
Section titled “First setup - digits in, status out”- On the agent, Call handling - Advanced - Phone keypad input - wait long enough for the id, end key # unless your IVR already uses another key.
- + Add Trigger - On Key Pressed.
- Connect To External Service - pass the DTMF input into the URL or body.
- AI Response to Caller on success (and a failure path if useful).
- Save & go live, attach. Prompt the agent to ask them to type the id then #. Call, type, listen.
Troubleshooting
Section titled “Troubleshooting”The API gets three digits of a ten-digit id
Raise the keypad wait on Advanced, and tell callers to press #. Confirm Skip Turn is on.
Why not During Call?
During Call makes the model hear the number. Key Pressed reads the pad. Use During only if they will say the id, not type it.
Next Steps
Section titled “Next Steps”Was this page helpful?