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Transfer Call

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Transfer to Another Number hands the live call to an AI agent, external number, or system user. Only under Start, Connect, or During - not the same as Call Transfers (IVR dial digits) or Call handling - Transfer (conversational destinations list).

Transfer to Another Number Type of Transfer
wn-xferExpand

What you configure

Section titled “What you configure”
Type of TransferREQUIRED
AI agent, external phone number, or system user.
Transfer Call Reason
Why the call is transferred; supports variables.
Agent
When type is AI Agent - which agent handles it.
Transfer Mode
Blind vs Warm (and related options when shown).

First setup

Section titled “First setup”
  1. On Start / Connect / During, add Transfer to Another Number.
  2. Pick type and destination.
  3. Save & go live, attach, prove with a real handoff.

Troubleshooting

Section titled “Troubleshooting”
Transfer is missing from the palette

You are on End, Missed, Keyword-only, or On API Call. Use Start, Connect, or During.

Next Steps

Section titled “Next Steps”
Call handling Transfer - conversational transfer tab.Make Outbound Call - dial later from the graph.