Outgoing
Call handling - Outgoing is how this agent behaves the moment someone picks up an outbound call. It does not pick the list, the schedule, or the caller ID. Those live on Campaigns and the API.
The page title is How the agent makes outgoing calls. Configure who speaks first, how long to let the line ring, and what to say if the connection drops mid-call.
If the plan does not include Allow Outbound Calls, this tab is locked. Activate your subscription.
What you configure here
Section titled “What you configure here”Under Call Behavior:
Who speaks first?
Agent (AI speaks first) - the greeting plays as soon as the line answers. Right for reminders and surveys. User (Wait for user to speak) - the agent waits for the person. If they stay quiet for 4 seconds, the AI starts talking.
Ringing timeout (seconds)
How long the phone rings before the call is marked unanswered (for example 60).
Call dropout prompt
Spoken if the connection drops mid-call. Example placeholder: apologize and say you will call back shortly. Leave empty until you have heard a real drop.
On the campaign / API
Section titled “On the campaign / API”| Place | What this tab supplied |
|---|---|
| Campaigns | The campaign picks the agent. These settings travel with that agent on every lead. |
| API | Same. welcomeMessageOverride replaces the greeting for that call; it does not change this tab. |
| Routing - Outbound | Which trunk / caller ID leaves. Not who speaks. |
First setup - pick who speaks, then prove it
Section titled “First setup - pick who speaks, then prove it”- Allow Outbound Calls is on - otherwise this tab stays locked.
- Set Who speaks first? - Agent for a scripted reminder; User when a receptionist should not talk over “hello.”
- Set ringing timeout - start around 30-60s depending on how fast you want retries vs pickups.
- Place one call - Campaigns Try it on me, or one API call. Open Calls.
Appointment reminder, survey, calling about your order
TURN ONAgentNEEDSThe script starts. The person can interrupt.
A receptionist who should not talk over hello
TURN ONUserNEEDSWait for the person. 4 seconds of silence and the AI starts.
Troubleshooting
Section titled “Troubleshooting”Outgoing is locked
Allow Outbound Calls is missing on the plan. Activate your subscription. The rest of the editor still saves.
The person says hello and the agent talks over them
Set Who speaks first? to User (Wait for user to speak). That is this tab, not the campaign greeting.
Next Steps
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