Set up Noema on your phone

Noema records and summarises your business calls, and answers when you cannot pick up. It uses analysis minutes, not voice minutes. Your administrator turned it on for you. Using only Noema, on your own? See Noema only: sign up and the Noema Mobile plan.

1. Install Noema. iPhone: App Store. Android: Google Play.

2. Sign in. Open the app and sign in with your Voice Logica email and password.

3. Allow permissions. Allow what the app asks for. Without them it cannot place calls or show who is calling.

4. Make a call. Tap a contact or dial a number. When you hang up, the recording, transcript and summary are waiting in Recents.

Talk to the assistant during a call

On a call, say Λότζικα or Logica and the AI answers out loud: “Λότζικα, πρόσθεσε τη Μαρία στην κλήση”. It adds colleagues and contacts, finds their number, and answers from your knowledge. See Assistant during calls.

Analyse incoming calls

Incoming calls reach us through your carrier’s call forwarding, to +30 219 219 2059 (mobile numbers in Greece and Cyprus). We recognise that the call was forwarded from your mobile and handle it for you:

When	Code	What happens
You decline the call	**67*2192192059#	We call you straight back. Answer and talk to the caller as normal: the call is recorded, transcribed and summarised.
You don’t answer	**61*2192192059**20#	Same as declining: we call you back. Miss that call too and the AI takes a message. The last number is the seconds before forwarding (5 to 30).
Phone off or no signal	**62*2192192059#	The AI answers instead of your voicemail.

1. Open Noema → Settings → Call analysis.

2. Tap Enable next to each case you want. The phone’s dialer opens with the code already filled in: press call to send it. Your carrier confirms on screen. On iPhone, if the Phone app opens the code but nothing happens, press call, or type the code in by hand.

3. Test your forwarding. Tap Busy / voicemail test (or No-answer test). We call you from the number shown on screen: decline it (or let it ring). The app shows whether your carrier passes on the forwarding. If it does not, the app gives you a personal number to forward to instead of 2192192059; the Enable buttons then use it.

4. Allow repeated calls in Do Not Disturb (iPhone: Settings → Focus → Do Not Disturb → Allow Repeated Calls; Android: Settings → Do Not Disturb → Calls → Allow repeat callers). Our call-back then always rings.

• Your mobile number must be on your Voice Logica user. That is how we know the forwarded call is yours. Your administrator sets it in Telephony → Active directory.
• How decline works: a call comes in, you tap decline. We ring you straight back: answer and talk as normal. That second call is the one recorded, transcribed and summarised. With Do Not Disturb on, step 4 keeps the second call ringing while everything else stays quiet.
• Carriers: incoming calls work today on Cosmote. Vodafone and Nova are coming soon. Outgoing calls from the app are analysed on every network, with nothing to set up.
• To turn it off, tap Disable, or dial ##67#, ##61#, ##62#.
• Forward to 2192192059 only. +30 219 219 2074 is the demo line: callers there are asked for an agent PIN.
• No voice minutes (for example on the Noema Mobile plan): the AI does not talk with the caller. It asks them to leave a message, says we’ll get back to them, records the message and sends it to you by email (and SMS for your personal assistant). Only analysis minutes are used. See When you cannot answer.

Troubleshooting

I do not know my password

On the sign-in screen tap Forgot password and follow the email.

The app says I have no access

Your administrator has not turned the mobile app on for you yet. Ask them to switch it on.

I lost the email

Ask your administrator to send it again.

For administrators

Telephony - Active directory, click the mobile icon next to the person and switch Device access on. Under Send the setup, click Email or SMS. The person gets these steps and both store links. See Users, seats and devices.