All Features

Everything Voice Logica does, grouped by area. Each line links to the guide that sets it up. For prices and what each plan includes, see Voice Logica at a Glance.

Channels

One agent serves every channel with the same instructions, knowledge and tools.

• Inbound phone calls on your own number, your SIP trunk or a Greek number from us. See Telephony.
• Outbound calls and campaigns with schedules, retries, callbacks and call limits. See Campaigns.
• SMS and Viber during or after a call.
• WhatsApp Business messages.
• Email: a shared inbox the agent reads and answers.
• Website voice and chat widget, embedded with one snippet. A person can take over the chat.

What the agent does on a call

• Speaks natural Greek and English, with several languages and a voice per language, and switches during the call.
• Books, moves and cancels appointments on the Voice Logica calendar or Google Calendar and confirms by SMS. See Google.
• Looks things up live in your CRM, ERP, e-shop or courier: orders, bookings, balances, stock, shipments.
• Takes action: SMS, email, tasks, tickets, callbacks, CRM updates, and any HTTP API through a workflow. See Built-in tools.
• Transfers to a person (blind, warm or attended) to a user, a user group, an extension or an outside number. See Transfer.
• Answers from your knowledge: documents, website pages and data feeds. See Learning center.
• Remembers callers by number. See Memory.
• Takes keypad input for customer or order numbers.
• Tells callers it is an AI (EU AI Act Article 50). See EU AI Act & AI disclosure.

Telephony

• Any SIP trunk by registration or IP, UDP, TCP or TLS, G.711 (A-law or μ-law), with presets for Twilio, Telnyx, Plivo and Greek carriers. See Your own carrier.
• Your office PBX registers out to Voice Logica with no port forwarding. See Connect your PBX.
• Edge device for a PBX on a closed network. See Edge device.
• Routing: inbound and outbound routes, caller IDs, phone menus, user groups, office hours and holidays. See Routing.
• People on the same system: SIP phones, the Windows app, the mobile apps and conference rooms.
• Live translation between two people who do not share a language.

Integrations

Connected systems are tools the agent uses during the call, reading and writing. See Integrations.

• CRM: HubSpot, Salesforce, Zoho CRM, and the built-in mini-CRM.
• ERP: Soft1, Entersoft, Megasoft, Galaxy ERP, Galaxy Drugstore, Pylon, Odoo, SAP, Exelixis Smart.
• E-commerce: Shopify, WooCommerce, Magento, OpenCart, PrestaShop, GonnaOrder.
• Hospitality: Guesty, WebHotelier, Hosthub.
• Couriers and transport: ACS, Speedex, Geniki Taxydromiki, ELTA Courier, BOX NOW, Skroutz Last Mile, Taxydema, GTFS timetables.
• Helpdesk and projects: Freshdesk, Zendesk, Jira, ClickUp, Trello, Airtable.
• Google Workspace and files: Calendar, Sheets, Docs, Drive, Meet, Chat, and Dropbox.
• Payments, billing, messaging: Viva, Splynx, WhatsApp Business, Yuboto PBX.
• Anything else: a custom REST API, workflows that call any HTTP API, and remote MCP servers as agent tools.

Quality

• Test scenarios, generated from the agent, run as text or real phone calls and graded automatically. See Build a reliable agent.
• Require passing tests to publish (optional, Tests tab). Rolling back is never blocked.
• Versions with a diff of what changed, scheduled go-live and one-click rollback.
• Recording, transcript, summary and analysis with fields you define. See Call results.
• Teach from real calls: turn any answer in a transcript into knowledge, and review what the agent learned.
• Call and SIP logs and network quality (packet loss, jitter) on every phone call, in the call’s Logs tab.

Security and governance

• ISO/IEC 27001 and 27701, EU hosting, TLS and SRTP in transit, AES-256 at rest, GDPR DPA. See legal.voicelogica.ai.
• Retention per agent: keep everything, the transcript only, the caller number only, or nothing. See Recording & Privacy.
• Legal hold on a call: retention and deletion skip it until released.
• Private calls, roles, a permission matrix and two-factor sign-in.
• Transfer controls: allowed destinations, no transfers outside office hours or to outside numbers, and an optional cap on transfer attempts per call.
• Signed webhooks (HMAC with timestamp). See Alerts.

Developers

• REST API, included in every plan. See API keys and Outbound calls by API.
• Workflows on call start and end, keywords, email and API calls. See Workflows.
• MCP server for Claude, ChatGPT, Cursor, GitHub Copilot and Microsoft Copilot, including sign-up from the chat. See Claude and ChatGPT.

For your team

• Tasks and callbacks with owners and reminders. See Tasks.
• Noema mobile app: records and summarises your business calls and answers when you cannot pick up. See Mobile app.
• Partners and resellers with white-label options: voicelogica.ai/en/partners.