Skroutz Last Mile
Skroutz Last Mile lets the agent answer “where is my Skroutz order?” on the phone. Skroutz tracks deliveries per order, not per voucher. The caller gives the Skroutz order code, the agent looks it up through the Skroutz merchant API and tells the caller the order’s delivery state, the courier that carries it and that courier’s tracking codes.
Open Integrations - Catalogue - Skroutz Last Mile - Connect. One connection is shared by the whole company. Then turn on the Courier tool on each agent that should track orders.
What you need before you start
Section titled “What you need before you start”- A Skroutz merchant account that sells with Skroutz Last Mile.
- A Skroutz merchant API token with Last Mile access. Skroutz enables it for your account on request.
What you enter
Section titled “What you enter”Test connection checks the token against your Skroutz order list. Use it before Connect.
First setup
Section titled “First setup”-
Get the API token
Ask Skroutz to enable Last Mile API access for your merchant account and copy the API token.
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Connect Skroutz Last Mile
Integrations - Catalogue - Skroutz Last Mile - Connect. Paste the token, then Test connection and Connect.
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Turn on the Courier tool
My Agents - agent - Skills - Tools & Workflows - turn on Courier. Track voucher is on by default. Save.
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Tell the agent what to ask for
Callers often have a courier voucher in hand, not the Skroutz order code. In the agent’s instructions, say that for Skroutz orders the agent asks for the Skroutz order code.
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Prove it
Call the agent and give the code of a recent Skroutz order. The agent tells you the delivery state and which courier has the parcel.
What the agent can do
Section titled “What the agent can do”- Look up a Skroutz order by its order code and give its delivery state, including whether it is delivered.
- Name the courier that carries the order and read its tracking codes, so the caller can follow up with that courier.
- Find the order without being told the courier. The agent tries every courier the company has connected, Skroutz Last Mile included.
Troubleshooting
Section titled “Troubleshooting”Test connection fails
Skroutz rejected the API token. Copy it again from Skroutz without spaces, and confirm with Skroutz that the token is active and has Last Mile access.
The agent says there is no order with that code
Skroutz has no order with that code in your merchant account. The caller probably gave a courier voucher or another shop’s order number. Ask for the Skroutz order code from the order confirmation.
The agent says it cannot track orders
The Courier tool is off on this agent, or the agent was not saved after turning it on. Open Skills - Tools & Workflows, check Courier and Track voucher, then Save.