Set up the Windows app
The Windows app is the desktop client: you place and take calls from your computer, and see recent conversations, contacts and tasks without opening the browser. During a call you get live transcription and AI suggestions on the same screen. Your administrator turned it on for you.
-
Download the installer. Download for Windows.
-
Install. Open the downloaded file and finish the installation. If Windows shows a blue warning, click More info and then Run anyway.
-
Sign in. Open the app and sign in with your Voice Logica email and password.
-
Allow the microphone. Allow microphone access when asked. You can now place and take calls from your computer. A headset gives the best audio.
Troubleshooting
Section titled “Troubleshooting”I do not know my password
On the sign-in screen click Forgot password and follow the email.
The app says I have no access
Your administrator has not turned the Windows app on for you yet. Ask them to switch it on.
The other person cannot hear me
Check that Windows allows the app to use the microphone: Settings - Privacy & security - Microphone. Then pick the right microphone in your sound settings and call again.
I lost the email
Ask your administrator to send it again, or download the installer from the link in step 1.
Who is calling and answers during calls
Section titled “Who is calling and answers during calls”When a call rings you, the app shows the caller from every connected CRM, and with knowledge assist on, answers from your knowledge while you talk. If you answer on a desk phone, softphone or mobile, or minimise the call window, a slim bar at the top of the screen shows the same (Back to call reopens the window). See Caller bar & knowledge assist.
For administrators
Section titled “For administrators”Telephony - Active directory, click the Windows icon next to the person and switch Device access on. Under Send the setup, click Email or SMS. The person gets these steps and the download link. See Users, seats and devices.