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Missed Call

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Missed Call Trigger fires when an inbound call is missed (Runs when: When a call is missed). No required settings. There is no live audio - AI Response to Caller and Transfer Call are not offered.

An outbound campaign that nobody answers does not fire this. This is the company’s inbound miss, not your own unanswered dial.

Missed Call Trigger on the canvas
wf-missedExpand

Why this trigger

Section titled “Why this trigger”

SMS or email the team, open a ticket, offer a callback. On Call End is for calls that happened. On Call Start also ran on the ring - do not put “they missed” logic there.

First setup

Section titled “First setup”
  1. + Add Trigger - Missed Call Trigger.
  2. Send Text Message or Connect To External Service - include the caller number from call parameters when available.
  3. Save & go live, attach. Ring the DID and do not answer. Confirm the SMS / webhook. Answer a second call - this graph should not run.

Troubleshooting

Section titled “Troubleshooting”
My campaign no-answers do not hit this

Expected. Use campaign retries / On Call End on those legs. Missed Call is inbound.

Next Steps

Section titled “Next Steps”
On Call End - after a real conversation.On Call Start - the ring that may still miss.Outbound Campaigns - unanswered leads.