Forward your number to the agent

After you buy a plan, a company in Greece gets one free Voice Logica number. Customers keep calling the number they already know: you forward that number to the free number at Cosmote, Vodafone or Nova, and the agent answers.

Greece only

The free number is a Greek number for companies in Greece. Elsewhere, connect your own carrier or your office phone system.

1. Order the free number

   Open the agent → Channels → Telephony → Get your free Phone Number. Enter the business owner’s email and open the order link. The link goes to a short Yuboto form (our Greek carrier) that the owner completes. If someone else is setting up, send them the link by email. From Claude or ChatGPT, get_free_number does the same thing and returns the link. Details are in Voice Logica numbers.

2. Wait for activation, then call it

   Once Yuboto activates the number it appears on the agent’s Telephony tab. Call it from your mobile and check that the agent answers and the call shows in Calls.

3. Forward your business number to it

   Dial the codes from the phone whose calls you want to forward. Replace NUMBER with the free number, all 10 digits (for example 21XXXXXXXX).

   Mobile (Cosmote, Vodafone, Nova)

   Forward	Turn on	Turn off
   All calls	**21*NUMBER#	##21#
   When you don’t answer	**61*NUMBER#	##61#
   When busy	**67*NUMBER#	##67#
   When switched off or out of coverage	**62*NUMBER#	##62#
   Cancel every forward		##002#

   Landline (Cosmote, Vodafone, Nova)

   On most lines: *21*NUMBER# forwards all calls and #21# turns it off. *61*NUMBER# (no answer) and *67*NUMBER# (busy) work where the line supports them. If the code is rejected, call forwarding (εκτροπή κλήσεων) is not enabled on the line. Ask your carrier to enable it, or turn it on in the My Cosmote or My Vodafone app.

   Choose All calls if the agent answers everything. Choose When you don’t answer and When busy if your staff answer first and the agent takes the rest. Your carrier may charge for forwarded calls under your own plan.

4. Call your business number to test

   Call your usual number from another phone. The agent should answer and the call should show in Calls.

5. Add credit before you use transfers

   A transfer to a person is a new outbound call: the agent calls that person’s phone from the Voice Logica number and connects the caller. Outbound calls are charged to the number’s credit at Yuboto, not to your plan’s minutes. With no credit, transfers fail and the call shows insufficient_balance_in_voip_provider.

   Add credit at Yuboto My Number. A transfer to another Voice Logica agent needs no credit. Outbound campaigns use the same credit.

Don’t transfer back to the forwarded number

If your business number forwards all calls to the agent, and the agent transfers to that same number, the call comes straight back to the agent. Transfer to a mobile, an extension or a direct line instead. Set up transfers.

Troubleshooting

I forwarded the number but the agent does not answer

Call the free number directly. If the agent answers, the forward is the problem: check the code was accepted (you normally hear a confirmation or see a message), and that NUMBER has all 10 digits. If the free number is silent too, see Voice Logica numbers.

The agent says it will transfer, then the call drops

The Yuboto credit is empty. Add credit at Yuboto My Number and try again. The reason is on the call in Calls.

Next Steps

Transfer: hand callers to a person. Voice Logica numbers: the free number in detail. Cosmote, Vodafone and Nova: a business SIP trunk or phone system instead of forwarding.