Call settings
Telephony - Call settings is company defaults: the SIP domain customer PBXes register against, whether every call is recorded, inbound fallback when a seat is busy or silent, and translation voices.
The tab label is Call settings. The breadcrumb is Call Recording & SIP. Same screen. The agent’s Recording & Privacy tab is the per-agent override - and it loses if this company default is on.
What you configure here
Section titled “What you configure here”Company SIP domain
Section titled “Company SIP domain”Assigned automatically from the company name (for example voice-logica-docs.sip.voicelogica.ai). Incoming PBX on Trunks and user-extension Call Transfers wait until it appears.
Recording & analysis
Section titled “Recording & analysis”Company-wide defaults applied to every call unless a user endpoint sets its own flags - per-endpoint always wins. Toggle a single user in Team and access.
Inbound fallback
Section titled “Inbound fallback”Where inbound calls go when a seat is busy or does not answer - not when an AI agent is on the line.
When busy / When no answer: typically Do nothing, or send to an AI agent, user group, or forward to a number (when available). Per-seat fallbacks override these.
Translation voices
Section titled “Translation voices”+ Add language - the voice used during live call translation. Empty state: No translation voices configured yet.
On the agent
Section titled “On the agent”| Agent place | What this tab supplied |
|---|---|
| Recording & Privacy | Company Record calls by default can force recording on. |
| Call results | Company analysis defaults feed post-call extractors when analysis is on. |
| Call handling - Transfer | User-extension Call Transfers need the SIP domain. |
| Conference Rooms | Rooms can inherit company analysis defaults. |
First setup - domain, then decide recording
Section titled “First setup - domain, then decide recording”- Open Call settings. Confirm the SIP domain is assigned.
- Leave Record calls by default off until you want every agent recorded.
- Only then turn Analyze calls by default on (it stays off while recording is off).
- Leave inbound fallback on Do nothing until seats exist.
Troubleshooting
Section titled “Troubleshooting”I turned recording off on the agent and it still records
Record calls by default is on. Turn it off here, or accept that the company default wins. Per-seat flags in Team and access can also force it.
SIP domain is empty
Wait and refresh. It is assigned automatically. Trunks and user-extension transfers that need it stay blocked until it appears.
I cannot turn Analyze calls by default on
Turn Record calls by default on first.