ELTA Courier
ELTA Courier lets the agent answer “where is my parcel?” for ELTA Courier shipments. The caller says the voucher number, the agent reads it back and tells the caller the current status and the last stops of the parcel.
ELTA Courier is always on. It uses ELTA Courier’s public tracking, so there are no credentials and nothing to connect. The Integrations - Catalogue card shows Always on instead of a Connect button, and every company has it. All you do is turn on the Courier tool on the agent.
What you need before you start
Section titled “What you need before you start”- Nothing from ELTA Courier. A voucher number from a recent ELTA Courier shipment is useful for the test call.
First setup
Section titled “First setup”-
Turn on the Courier tool
My Agents - agent - Skills - Tools & Workflows - turn on Courier. Track voucher is on by default. Save.
-
Prove it
Call the agent and say an ELTA Courier voucher number. The agent reads it back digit by digit, then tells you the status and where the parcel was last scanned.
What the agent can do
Section titled “What the agent can do”- Track an ELTA Courier voucher: current status, whether it is delivered, and the latest checkpoints with place and time.
- Read the voucher back before the lookup.
- Find the parcel without being told the courier. The agent first tries the couriers you connected with credentials, then the always-on ones (Speedex, ELTA Courier, Taxydema).
Results for the same voucher are kept for five minutes, so a status can be up to five minutes old.
Troubleshooting
Section titled “Troubleshooting”The agent says ELTA Courier tracking failed
ELTA Courier’s tracking site did not answer, or answered in an unexpected way. Nothing is wrong with your setup. Ask the caller to try again later, or check the voucher on the ELTA Courier website.
The agent says the voucher was not found
ELTA Courier has no record of that number. Check the read-back in Calls for a misheard digit. If the number is right, the parcel probably travels with another courier.