Viber

Customers open your business’s Viber bot and chat with the same agent that answers your phone and website. The agent answers questions, collects details and photos, and hands over to a person when needed.

Connect a Viber bot

1. Create the bot - at partners.viber.com sign in with your business’s Viber account and create a bot account: name, photo and category. Copy its token.

2. Connect it to the agent - open the agent → Channels → Viber and paste the token (or Integrations → Channels → Viber). Voice Logica checks the bot and connects it. From then on the agent answers every chat with the bot.

   • A bot is on one agent at a time. A company can connect several bots, for example one per brand or language.

3. Tell the agent what to do in the chat - in the prompt, say what to ask for (name, mobile, area, photos) and what to answer, such as a cost estimate. Photos customers send are read by the agent. Keep answers short: they are read on a phone.

4. Share the bot link - the bot’s public link (https://viber.com/<bot>) opens a private chat with the agent. Put it on your website, in the SMS sent after a call, on a QR code at your shop, and in your Viber group or community.

5. Try it - open the link on your phone and chat with the agent, then check the chat in the app.

Viber groups and communities

Viber bots only chat one to one with people who open them. Viber does not let any bot:

• join a group or community from an invite link;
• read the messages of a group;
• add or remove group members.

This is a Viber rule, the same on every platform.

To work with a group, post the bot link in it (“Send us your photos for a free estimate: https://viber.com/…”). Each customer then continues privately with the agent, and nobody has to be removed from the group afterwards.

Send one message to everyone

You can send news, an offer or a closure notice to everyone who has messaged your bot. Ask Claude or ChatGPT, for example “send everyone on our Viber bot: we are closed on Monday”. It first tells you how many people the message will reach, and sends it only after you confirm.

Viber delivers it only to people still subscribed to the bot; those who unsubscribed are skipped. Send it only to customers who agreed to hear from you.

Hand over to a person

Turn on live support: when a customer asks for a person, a teammate takes over the same Viber chat.

From Claude or ChatGPT

get_guide (guide "chat_on_viber") walks through these steps, and edit_agent_prompt writes what the agent does in the chat.