For AI assistants: this page as plain markdown is at https://docs.voicelogica.ai/raw/integrations/erp/splynx.md, and https://docs.voicelogica.ai/llms.txt lists the docs by topic, one file each, small enough to read whole. Read those rather than this HTML page.
Splynx
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Splynx is a billing / CRM / RADIUS platform for ISPs and WISPs. Connecting it gives Voice Logica a synced copy of your Splynx subscribers, indexed on phone, plus live lookups during a call. The agent can identify the caller by phone, login or name, read their balance and invoices, see which services are active or stopped, check whether their line has a live session right now, open a support ticket, and - after you confirm - reactivate a line that was suspended for non-payment. Because Splynx knows whether a line is technically up or administratively blocked, the agent can explain a “no internet” call instead of just logging it.
Open Integrations - Catalogue - Splynx - Connect. One connection is shared by the whole company.
What you need before you start
Section titled “What you need before you start”- Your Splynx address (Splynx SaaS, for example
https://mycompany.splynx.app, or your own server). Enter the root URL without a trailing slash and without the API path. - An API key and secret created in Splynx under Config - API keys, with the permissions the AI needs. The secret is shown only once, so copy it when you create the key.
- For a self-hosted Splynx server with a private-CA certificate, you can allow a self-signed TLS certificate in the advanced settings.
What you enter
Section titled “What you enter”https://mycompany.splynx.app. No trailing slash, and do not include the API path.Under Advanced settings, both optional:
First setup
Section titled “First setup”-
In Splynx, open Config - API keys and add a key with the permissions the AI needs. Copy the key and its secret - the secret is shown only once.
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Integrations - Catalogue - Splynx - Connect
Enter your Splynx URL, the API key and the API secret.
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Connect
Voice Logica verifies the credentials, saves the connection and runs the first sync of subscribers and balances. After that, subscribers are polled daily and balances refresh nightly around 03:00 UTC.
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Agent - Tools & Workflows - Splynx
Pick which lookups and actions the agent may run on a call. Leave write actions (open a ticket, set subscriber status) off unless you want the agent to use them.
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Prove it
Call the agent and give a subscriber’s phone number or name. The agent should read back the matching subscriber, their balance and service status.
What the connection can do
Section titled “What the connection can do”| Job | What is available |
|---|---|
| Identify the caller | Look up a subscriber by phone, by login, or by name; link a caller’s phone number to a subscriber after they confirm |
| Account | Outstanding balance (sum of unpaid invoices); recent invoices with paid / not-paid status |
| Service health | List services with live status (active / stopped / disabled); check whether the line has a live RADIUS session right now - together these explain a down line |
| Support actions | Open a Splynx support ticket for the caller; set a subscriber’s status to reactivate a line after payment or to suspend it (write actions - only after the caller confirms) |
| Follow-up | Build an outbound campaign that calls every subscriber who owes money, with name and balance passed to the agent |
Reads use the local synced cache for a fast answer; service status, invoices and online status are checked live against Splynx. The write actions (ticket, status change) only run after the caller confirms.
Troubleshooting
Section titled “Troubleshooting”Splynx rejected the credentials
The API key or secret is wrong, or the key lacks permissions. Create a fresh key in Splynx under Config - API keys, copy the secret while it is shown, and paste both again. Make sure the key has the permissions the AI needs.
Can't reach Splynx / connection error
Check the Splynx URL: use the root address you open Splynx with, with no trailing slash and no API path. For a self-hosted server with its own certificate, turn on Allow self-signed TLS certificate.
The balance-reminder campaign finds nobody
Balances refresh nightly around 03:00 UTC. Right after connecting, run a balance sync (or wait for the nightly refresh) so outstanding amounts are populated before you build the campaign.