For AI assistants: this page as plain markdown is at https://docs.voicelogica.ai/raw/support/feature-requests.md, and https://docs.voicelogica.ai/llms.txt lists the docs by topic, one file each, small enough to read whole. Read those rather than this HTML page.
Feature requests
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Feature Requests is where you suggest what Voice Logica should build next and vote on what others suggested. Every Voice Logica user sees the same list, so the most-voted ideas rise to the top. A feature request is not a support ticket: for something that does not work, contact support.
Open it from Help & support (the question mark in the top bar) - Feature Requests. The page is titled Feature Requests (Vote on the ideas you want us to build next).
See the list
Section titled “See the list”- Most voted or Recent sorts the list.
- Search feature requests… finds words in the title and description.
- The status filters (All, Submitted, Under Review, Planned and the others) show one status at a time.
- Click a request to read it in full: Description, Submitted, and when the Voice Logica team has added them, Review notes, Estimated completion or Rejection reason.
- Load more requests at the bottom shows the next ones.
Vote, or remove your vote
Section titled “Vote, or remove your vote”Click the vote box on the left of a request (tooltip Upvote). The number goes up and the box stays highlighted: you voted. In an open request, the same button reads Upvote, then Voted.
To take your vote back, click the box again (tooltip Remove vote). You have one vote per request. You get an email when a request you voted for changes status.
Add a request
Section titled “Add a request”Search first: if the idea is already there, vote for it instead. A vote on an existing request counts more than a second request that says the same.
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Help & support - Feature Requests - + Feature Request.
Dialog: New Feature Request (Tell us what would make Voice Logica better.)
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Fill in the form.
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Submit Request. The request appears in the list with your vote already on it.
What the statuses mean
Section titled “What the statuses mean”| Status | Meaning |
|---|---|
| Submitted | New. The team has not looked at it yet. |
| Under Review | The team is looking at it: what it takes and how many customers need it. |
| Planned | Accepted and scheduled. Estimated completion shows the expected date when there is one. |
| In Development | Being built now. |
| Completed | Live. Look for it in Help & support - What’s new. |
| Declined | Not planned. Rejection reason says why, and often what to use instead. |
| Archived | Closed: done long ago, merged into another request, or out of date. Votes are closed. |
Everyone who voted gets an email when the status changes.
From Claude or ChatGPT
Section titled “From Claude or ChatGPT”With Claude or ChatGPT connected, ask in your own words:
- “Are there feature requests about exporting calls?” - it searches the list and says which ones you already voted for.
- “Add a feature request for exporting calls to Excel.” - it first shows requests that look the same, so you can vote for one of those; if none matches, it files yours, with your vote.
- “Vote for the feature request Export calls to Excel.”
- “Remove my vote from Export calls to Excel.”
- “What is the status of my feature requests?”
It always asks before filing a new request. A vote it adds or removes is the same as clicking the vote box in the app, and you can change it there any time.
For IT teams: the tools are feature_requests_query (actions list_feature_requests, get_feature_request) and feature_requests_execute (actions create_feature_request, vote_feature_request). vote_feature_request takes vote: true to add your vote and vote: false to remove it; repeating the same vote changes nothing.
Through a support ticket
Section titled “Through a support ticket”If you describe a new feature in a support ticket, support may ask whether to add it as a feature request. When you say yes, they add your vote to a matching request, or file a new one in your name with a link to the ticket. You then see it, and can remove your vote, on Feature Requests like any other.
Frequently asked questions
Section titled “Frequently asked questions”Who can see the feature requests I add in Voice Logica?
Every Voice Logica user sees the title, the description, the status and the number of votes. Keep customer names, phone numbers and other private details out of the description.
Should I open a support ticket or a feature request for a new idea?
A feature request. A support ticket is for something that does not work (Support or Bug Report). An idea in a ticket ends up as a feature request anyway.
Can I change or delete a feature request I added?
Not from the list. Add the extra detail in a new request or a support ticket, and the team updates it. Your vote you can remove yourself at any time.
When will a feature request be built?
There is no fixed date per vote. The team looks at votes, how many customers it helps and the effort it takes. Planned requests show an Estimated completion when there is one, and voters are emailed at each status change.