Assistant during calls
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On a call between you and someone else, on Noema, the Windows app or a desk phone, the AI is on the line with you. It stays silent and only listens. It answers out loud when you start a sentence with a wake word: Logica or Λότζικα.
- “Λότζικα, πρόσθεσε τη Μαρία στην κλήση.”
- “Logica, add extension 104.”
- “Λότζικα, τι ώρες είμαστε ανοιχτά το Σάββατο;”
Both of you hear the answer. Then it goes quiet again.
When the wake word applies
Section titled “When the wake word applies”| Call | Wake word |
|---|---|
| Between people - you and a customer or colleague | On by default. The AI stays silent until you say Logica or Λότζικα. |
| The AI answers the caller itself | No effect. The AI talks normally. The wake word matters only if you also set sleep phrases and someone put the agent to sleep. |
How it works
Section titled “How it works”Set it up once
Section titled “Set it up once”-
Choose the assistant. It is the Default analysis agent in Telephony - Call settings, with Analyze calls by default on. A user whose phone settings override the company’s uses their own analysis agent. It needs a voice and a non-realtime model.
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Check the wake words. They are in Telephony - Call settings - Keypad codes and wake word, up to 5 (a user can have their own in their seat). Every company starts with Logica and Λότζικα; delete either one, and with none left nothing wakes the assistant. Never use a person’s name, like Δημήτρη: the assistant would wake every time someone says it. Switch the wake word off and the assistant never speaks on your calls.
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Let it add people. On the same agent, Skills - Tools & Workflows - Add Participant on. Colleagues are added by extension and ring on their app and desk phone. To add customers and other outside numbers, also switch on Allow external numbers.
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Save the people you add often. The assistant finds people by name among your team members (Telephony - Active directory) and your contacts (with their phone number). Numbers that are not saved anywhere can go in the agent’s prompt, for example “Our accountant is Nikos, +30 210 1234567”.
Add someone to the call
Section titled “Add someone to the call”Say the wake word and who to add: “Λότζικα, πρόσθεσε τον Νίκο”.
- One person matches: it dials them and tells you they are being connected. Nobody is dropped.
- Several match: it asks which one, for example “Νίκο Παπαδόπουλο ή Νίκο Γεωργίου;”. Answer with the wake word: “Λότζικα, τον Παπαδόπουλο.”
- Nobody matches: it asks for the number. Say it: “Λότζικα, πρόσθεσε το 6912345678.”
With Claude or ChatGPT
Section titled “With Claude or ChatGPT”Connected to Claude or ChatGPT? Ask:
- “Which words wake my assistant?”
- “Change the wake word to Βοηθέ” or “turn off the assistant during my calls”.
- “Turn on Add Participant and let it call outside numbers.”
- “Save Maria Papadopoulou, 6912345678, as a contact.”
Ask “how do I talk to the assistant during a call?” for the full guide.
Troubleshooting
Section titled “Troubleshooting”It does not answer
Start with the wake word, clearly, at the start of the sentence. Check that Analyze calls by default is on and that the Default analysis agent has a voice and Enable standby on. A call that is not analysed has no assistant.
It wakes when nobody called it
A wake word that sounds like a common word or a name. Pick a rarer one on Advanced - Standby, or keep Logica / Λότζικα.
It says it cannot add the person
Turn on Add Participant. For a customer or any number that is not a colleague’s extension, also turn on Allow external numbers.