Email copy address

Email sent or copied to your copy address is filed on the contact and company records it is about, with its attachments. Nothing is answered and your inboxes are never read: only what reaches the address is filed.

Find it in Emails settings → Email copy address. There are two kinds:

• Your personal address: log-…+…@in.voicelogica.ai. Emails that reach it are marked as handled by you. Use it for your own Bcc and your own forwarding rule.
• The company address: log-…@in.voicelogica.ai. Use it for shared inboxes (a Google group such as support@) and company-wide rules; the person who handled each email is taken from From, To and Cc.

Emails only between colleagues are skipped. The same email arriving several times (Bcc plus a group plus a forward) is filed once.

Choose how emails reach it

Way	Covers	Set up by
Chrome extension	Emails you write in Gmail or Outlook in the browser	Each person, in 1 minute
Forwarding rule	Client replies you receive	Each person, in 2 minutes
Company rule	Every email to and from clients, in every app and phone	A mail admin, once

From Gmail or Outlook in the browser

The Chrome extension adds your personal copy address in Bcc when you write to a client:

1. Open the extension, go to Email filing and choose Remind me or Add automatically. Allow access to Gmail and Outlook when Chrome asks.
2. Write to a client. A chip next to Send shows Filed in Voice Logica (or Add in Remind mode). × skips one email.
3. Add people or domains you never want filed under Never file emails to….

It works in Gmail (any Gmail or Google Workspace account) and Outlook on the web (Microsoft 365 and outlook.com). Desktop and phone mail apps need a company rule instead.

Also file client replies

A Bcc only covers what you send. To file the replies, forward your incoming mail to your personal copy address; Voice Logica keeps only replies to emails already filed and mail from your contacts, and drops everything else unread.

1. In the extension, open Email filing → Also file client replies and click Open Gmail forwarding. Your address is copied: click Add a forwarding address and paste it.
2. Gmail sends a confirmation code to the address; it appears in the extension a minute later. Enter it in Gmail.
3. Click Open the filter, choose Create filter, tick Forward it to and pick your copy address.

In Outlook: Settings → Mail → Rules → Add new rule, condition From: not in my organisation (or all messages), action Forward to your personal copy address.

For the whole company

A mail admin can copy every client email to the company address once, for everyone and every app (desktop, phone, web). This needs no extension and cannot be forgotten.

Google Workspace

1. In the Admin console go to Apps → Google Workspace → Gmail → Routing.
2. Under Routing, click Configure (or Add another rule) and give it a name, e.g. Voice Logica copy.
3. Under Email messages to affect tick Inbound and Outbound.
4. Under For the above types of messages, do the following choose Modify message, then under Also deliver to tick Add more recipients, click Add, and enter the company copy address.
5. Click Save. Changes can take up to an hour.

To limit it to some people, apply the rule to an organisational unit or a group.

Microsoft 365 / Exchange Online

1. In the Exchange admin center go to Mail flow → Rules → Add a rule → Create a new rule.
2. Name it Voice Logica copy – outgoing. Apply this rule if: The recipient is located → Outside the organization.
3. Do the following: Add recipients → to the Bcc box → the company copy address. Save and enable the rule.
4. Add a second rule, Voice Logica copy – incoming: Apply this rule if The sender is located → Outside the organization, same action. Save and enable.

Both rules skip mail only between colleagues, like the copy address itself.

Is our whole inbox filed?

No. Only emails that involve someone outside the company are filed, on the records of the people they are about. Forwarded mail is filed only when it is a reply to an email already filed or comes from a contact.

Some emails should never be filed (lawyers, personal mail).

With the extension, add them under Never file emails to… or press × on that email. With a company rule, add an exception to the rule (e.g. recipient domain is your lawyer’s).

Will it create a contact for every newsletter?

No. Mail systems (Google Groups notices, bounces) are never filed, and forwarded mail never creates contacts. Create contacts for new senders on the copy address card controls the rest.