WebHotelier
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With WebHotelier connected, the agent answers “do you have a room for these dates” with live availability and prices, explains room types, rate plans, extras and special offers, finds a guest’s reservation by last name or email, and can make or cancel a booking while the caller is on the line. Everything is read live from WebHotelier; nothing is copied into Voice Logica.
Open Integrations - Catalogue - WebHotelier - Connect. One connection is shared by the whole company; every agent that turns the WebHotelier tool on uses it.
What you need before you start
Section titled “What you need before you start”- API access on the hotel’s WebHotelier account. The hotel requests it from WebHotelier support. You then use the account’s username and password.
- The property code of the hotel, as WebHotelier knows it.
- IP whitelisting, if WebHotelier applies it. WebHotelier may only accept API requests from known addresses. Ask Voice Logica support for the server IP address and ask WebHotelier to allow it.
What you enter
Section titled “What you enter”Under Advanced settings, all optional:
First setup
Section titled “First setup”-
Integrations - Catalogue - WebHotelier - Connect
Enter the username, password and property code.
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Test connection
Voice Logica signs in to WebHotelier with these details. Fix any error before you continue.
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Connect
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My Agents - your agent - Skills - Tools & Workflows
Turn WebHotelier on. Under Operations keep Check availability and add the ones you need, for example Search bookings, Get reservation and Get property info. Add Create booking and Cancel booking only if the agent should change reservations. If this agent serves a different hotel on the same account, enter it in Property code (optional).
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Save the agent.
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Prove it
Call the agent and ask “Do you have a double room for two adults next weekend?” You should hear the available room types with prices. Then ask about an existing reservation, giving the guest’s last name, and check that the agent reads back the dates and status.
What the agent can do
Section titled “What the agent can do”| Job | Operations |
|---|---|
| Quote a stay | Check availability; availability calendar day by day; best available rate |
| Describe the hotel | Get property info; get rooms; get rates (board, cancellation and payment policies); get extras; search offers |
| Find a guest’s booking | Search bookings by last name or email; get reservation by its reference code |
| Change bookings | Create booking; cancel booking; resend confirmation email |
| Several hotels on one account | Search properties; multi-property availability |
WebHotelier does not search by phone number, so the agent identifies guests by last name, email or reservation code rather than by caller ID.
Create booking, Cancel booking and Resend confirmation act on real reservations. They only run when you select them under Operations. Bookings the agent creates are pay at the hotel; the agent never takes card details on the call.
Troubleshooting
Section titled “Troubleshooting”Test connection or Connect fails with 401 or 403
WebHotelier refused the request. Either the username or password is wrong, API access is not enabled on the account, or WebHotelier only accepts requests from whitelisted IP addresses. Ask Voice Logica support for the server IP address, ask the hotel or WebHotelier to whitelist it, then try again.
Connect asks for a property code
Single-property accounts do not let Voice Logica look the code up, so it must be entered. For a multi-property account, the message lists the available codes; enter the one the agent should use by default.
Multi-property availability or Search properties fails
These operations need a multi-property WebHotelier account. On a single-property account WebHotelier answers 403. Turn them off under Operations and keep Check availability.