For AI assistants: this page as plain markdown is at https://docs.voicelogica.ai/raw/integrations/crm/gohighlevel.md, and https://docs.voicelogica.ai/llms.txt lists the docs by topic, one file each, small enough to read whole. Read those rather than this HTML page.
GoHighLevel
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With GoHighLevel connected, the agent recognises a caller whose phone number is on a contact in your sub-account and greets them by name. If the number is unknown, it can find the contact by the name or email the caller gives, create or update the contact, add a note with what the caller asked for, and book them into a free slot of a calendar you pick.
Open Integrations - Catalogue - GoHighLevel - Authorize. The connection uses GoHighLevel’s own sign-in, where you choose the sub-account; you never paste a GoHighLevel password into Voice Logica. One Voice Logica company connects to one sub-account, and every agent that turns the GoHighLevel tool on uses it.
What you need before you start
Section titled “What you need before you start”- A GoHighLevel user with access to the sub-account you want to connect.
- If you book appointments: at least one calendar in that sub-account, with its availability set.
Nothing has to be created in GoHighLevel. The connection works the same for white-label agencies.
First setup
Section titled “First setup”-
Integrations - Catalogue - GoHighLevel - Authorize
Sign in to GoHighLevel, pick the sub-account and approve access. You come back to Voice Logica and GoHighLevel shows on Connected.
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Sync now (optional)
On the GoHighLevel card under Connected, Sync now loads the sub-account’s contacts into Voice Logica immediately. Otherwise they are synced once a day.
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My Agents - your agent - Skills - Tools & Workflows
Turn GoHighLevel on. Under Operations keep Identify caller by phone and add the ones you need. Leave Auto-identify caller on connect on so the caller is looked up before the agent speaks.
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Calendar (for bookings)
With Find free slots or Book appointment selected, pick the calendar the agent reads and books into. Time zone is optional; empty uses the sub-account’s time zone.
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Save the agent.
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Prove it
Call the agent from a phone number stored on a GoHighLevel contact. The agent should greet you by name. Then ask for an appointment and check that it appears in the calendar you picked.
Installing from the GoHighLevel Marketplace
Section titled “Installing from the GoHighLevel Marketplace”You can also start in GoHighLevel: install the Voice Logica app from the Marketplace on one sub-account. After you approve access, a Voice Logica page opens. Log in, or create an account, and click Connect to link the sub-account to the company shown. Then continue from step 2 above. The link on that page stays valid for 7 days.
Install the app on one sub-account at a time. Each Voice Logica company connects to one sub-account.
What the agent can do
Section titled “What the agent can do”| Job | Operations |
|---|---|
| Know who is calling | Identify caller by phone; look up a contact by name (or company) or by email |
| Remember the caller | After the caller confirms a name match, the agent links their number to that contact so the next call is recognised at once |
| Keep GoHighLevel up to date | Create or update contact; add note on the contact |
| Book | Find free slots in the picked calendar; book appointment, creating the contact first when the caller is new |
Phone and email lookups use the synced copy. A contact created after the last sync is found at the next sync, or at once with Sync now.
Create or update contact, Add note and Book appointment write to GoHighLevel. They only run when you select them under Operations.
Workflows
Section titled “Workflows”The workflow editor has four GoHighLevel nodes: Get Contact, Create or Update Contact, Log Call and Create Opportunity. To log every call in GoHighLevel, put Log Call in the agent’s post-call workflow; it adds the call as a note on the caller’s contact and creates the contact when the number is new. Create Opportunity opens a deal in the pipeline and stage you pick, usually with the contact id from an earlier GoHighLevel node.
Caller card
Section titled “Caller card”During a call, the caller card shows the matched GoHighLevel contact with a link that opens it in GoHighLevel.
Troubleshooting
Section titled “Troubleshooting”Why does the GoHighLevel card show Action needed?
Voice Logica could no longer refresh access to the sub-account, for example because the app was uninstalled from it in GoHighLevel. Click Reconnect on the card and authorize again. Until then, the agent’s GoHighLevel operations fail.
Why doesn't the agent recognise a caller who is in GoHighLevel?
Check that the number is stored in the contact’s Phone, that Identify caller by phone is selected on the agent, and that you saved the agent. A contact added today is picked up by the next daily sync, or immediately with Sync now on the GoHighLevel card.
Why is the calendar list empty, or why does the agent find no free slots?
The list shows the calendars of the connected sub-account. Create one in GoHighLevel if there is none, then open the agent’s GoHighLevel settings again. If the agent finds no slots, check the calendar’s availability and booking window in GoHighLevel.
Why does the connection fail after installing on several sub-accounts?
One Voice Logica company connects to one sub-account, so an install on several sub-accounts at once is refused. Install the app on the one sub-account you want, or authorize from Voice Logica and pick it there.