Voice Logica vs ElevenLabs Agents
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ElevenLabs makes excellent voices, and ElevenLabs Agents puts them on a bot. Voice Logica runs the whole customer service operation: the AI agent, your team’s phones and chats, AI on your people’s calls, the CRM and the analysis, at one price per minute.
Details on ElevenLabs come from its public website and documentation, read in October 2026.
Voice Logica’s advantages
Section titled “Voice Logica’s advantages”Pricing independent of prompt size
Section titled “Pricing independent of prompt size”ElevenLabs charges a fee per minute, then bills the AI model separately, per token, at the provider’s rate. Each time the caller speaks, the model reads the whole prompt, the retrieved knowledge, the tool descriptions and the conversation so far. A detailed business prompt and a long call mean more tokens on every turn. ElevenLabs’ own cost guide recommends summarising or trimming the history to keep it down. Calls above your concurrency limit are billed at double the rate, and telephony is another bill.
On Voice Logica the plan minute includes the AI model, speech recognition and the voice. A 15,000-token prompt costs the same per minute as a 500-token one. Call analysis is included. Every call runs on a top OpenAI model on OpenAI’s priority servers, for lower latency, at no extra cost.
Speech recognition chosen for your callers
Section titled “Speech recognition chosen for your callers”ElevenLabs Agents runs on ElevenLabs’ own speech recognition model; its documentation lets you choose the language model and the voice, but not the speech recognition engine. Voice Logica works with the leading engines (Soniox, Deepgram, Speechmatics, OpenAI, Google, Microsoft, ElevenLabs and others) and runs your calls on the one that understands your callers best, including Greek. Better recognition means fewer misheard names, numbers and addresses.
AI for your staff’s calls
Section titled “AI for your staff’s calls”ElevenLabs is an agent platform. Its assistance for human agents works inside Genesys, NICE or Twilio contact centres, and live monitoring is enterprise-only and text-only. There is no phone system for your staff.
Voice Logica gives your team softphones, the Windows and mobile apps, user groups and conference rooms on the same system as the AI. In the Windows app they see the call transcribed live, a supervisor can listen in to live calls from Calls, and their calls are recorded, summarised and analysed. Warm transfers wait for a person to answer, and When the AI transfers a caller to a teammate, their screen shows who is calling, why, the customer’s CRM details and recent calls, so the caller never repeats themselves. chats hand over to your team in the same thread in Live Support.
Greek language, Greek business systems and your existing line
Section titled “Greek language, Greek business systems and your existing line”- Greek is native, with natural Greek voices. On ElevenLabs Greek is one language in the model list.
- Soft1, Entersoft, Galaxy, Pylon, ACS, Speedex, ELTA, BOX NOW, WebHotelier and more are ready to connect. On ElevenLabs you connect your own APIs. See Integrations.
- ElevenLabs telephony means your own Twilio account or a SIP trunk. Voice Logica gives you Greek numbers, Greek carrier presets, and office PBXs that register out with no open ports, plus an edge device for closed networks.
- EU hosting on every plan. ElevenLabs keeps EU data residency for Enterprise customers; on its self-serve plans calls are processed in the US.
- A team in Athens that answers in Greek, instead of tickets.
At a glance
Section titled “At a glance”| Voice Logica | ElevenLabs Agents | |
|---|---|---|
| Speech recognition | Best engine for your language, from several providers | Its own model only |
| Price | One price per minute in euros, AI included, from EUR 49/month | Per-minute fee + AI model per token + telephony, billed separately |
| Prompt size changes the price | No | Yes, every turn |
| Above the concurrency limit | Plan limit | Calls billed at double the rate |
| Phone system for your staff | Yes | No |
| AI on your staff’s calls | Live transcription, listen-in, recording and analysis | Only inside Genesys, NICE or Twilio |
| Live chat handoff to your team | Yes, same thread | Chat takeover |
| Phone numbers | Greek numbers, your SIP trunk, PBX, forwarding | Your Twilio account or a SIP trunk |
| Greek | Native, Greek voices | In the language list |
| Greek ERPs, e-shops, couriers | Built in | Your own API |
| EU hosting | Every plan | Enterprise only; self-serve plans run in the US |
| Certifications | ISO 27001, ISO 27701, GDPR DPA | SOC 2 Type II, ISO 27001, PCI DSS, HIPAA |
Where ElevenLabs may fit better
Section titled “Where ElevenLabs may fit better”- The largest voice library and voice cloning.
- More than 70 languages.
- SOC 2 and HIPAA for US healthcare and US enterprise buyers.
Switching
Section titled “Switching”Keep your prompt and knowledge; your Twilio or SIP numbers can point at Voice Logica. See Switch from another platform.