GonnaOrder

With GonnaOrder connected, the agent works like a phone order desk for your store: it finds items on your menu with their price and availability, checks whether the caller’s address is inside a delivery zone and what the fee and minimum order are, offers delivery or pickup times, submits the order to GonnaOrder, and can text the caller a card-payment link. It also recognises returning customers, repeats “the usual”, reports order status and books tables. Integrations - Catalogue - GonnaOrder - Connect opens the connect dialog. One connection is shared by every agent in the company.

What you need before you start

• The store owner login for GonnaOrder (e-mail and password). It is used once to generate an API key for Voice Logica and is not stored. If you already have a GonnaOrder API key, you can use that instead.
• The store alias: the subdomain of your ordering page. For myshop.point2order.gr the alias is myshop.

What you enter

The dialog needs a store (Store alias or Store id) and a way in (Username and Password, or an API key).

Store alias

The subdomain of the store. Needed unless you give a Store id.

Username

The store owner’s GonnaOrder e-mail. Needed unless you give an API key.

Password

Used once to generate the API key, then discarded.

Under Advanced settings (all optional):

API key (instead of username / password)

An existing GonnaOrder API key.

Store id

Only when you have no alias. Ignored if the alias is found.

Environment

Production for live stores. Development is for GonnaOrder test stores.

Admin host override

Leave empty. Production tries the GonnaOrder host and then the Greek point2order host automatically.

Default delivery method for phone orders

Delivery to an address, Pickup or In-store (table / room).

Default payment category

LATER_CASH (cash on delivery) unless you set another GonnaOrder payment category.

Payment return URL

Where the caller lands after paying by link. Empty means the store front page.

First setup

1. Integrations - Catalogue - GonnaOrder - Connect, enter the alias, e-mail and password, Test connection, then Connect. GonnaOrder appears under Connected and the menu and customer list start copying straight away.

2. Open My Agents, pick the agent, then Skills - Tools & Workflows. Turn on GonnaOrder and click Configure.

3. Pick the operations. Search menu is on by default. For delivery orders add Check delivery address, Delivery / pickup times and Place order. Add Identify caller by phone and Customer’s past orders so regulars can repeat an order, and Order status for “where is my food” calls. Add Book a table if you take reservations.

4. To accept card payments, add Send payment link and also turn on Send SMS on the same agent: the link is sent by text message. The agent never takes card details on the call.

5. Optionally set Max order lines. Leave it empty for no limit.

6. Click Save in the settings window, then Save the agent.

7. Call the agent (or use Try this agent) and order two items from your menu for delivery to an address in your zone. The agent should confirm prices, the delivery fee and a time, then submit the order. Check that it appears in GonnaOrder.

What the agent can do

Job	What happens on the call
Menu questions	Finds items by name and reads back price and availability.
Delivery checks	Says whether the address is inside a delivery zone, with the fee and minimum order, and lists available delivery or pickup times.
Take an order	Builds and submits the order in one step, including the delivery-zone check.
Payment	Creates a card-payment link for the order and sends it by SMS.
Returning customers	Recognises the caller by phone (or by name), knows their saved address and can repeat a past order. Pre-fetch recent orders on call start loads recent orders before the agent speaks.
After the order	Reports the status and total of an existing order.
Tables	Creates a table reservation at the store.

The menu is refreshed every 30 minutes, so sold-out items and switched-off specials reach the agent during service. Customers are refreshed daily. Sync now on the GonnaOrder card under Connected refreshes both immediately.

Troubleshooting

Connect says to enter an API key or a username and password

The dialog needs either the e-mail and password of the store owner, or an API key under Advanced settings. It also needs either the Store alias or a Store id. Fill one of each and try again.

Connect fails because the store could not be found from the alias

The alias must be exactly the subdomain of your ordering page, without https:// or the domain. If the store has no alias, leave it empty and enter the numeric Store id under Advanced settings.

Test connection fails with 401

GonnaOrder rejected the login or the API key. Check the owner e-mail and password by signing in to GonnaOrder directly, and make sure Environment is Production for a live store.

The caller never receives the payment link

Send payment link creates the link, but the text message is sent by the Send SMS tool. Turn Send SMS on for the agent and Save.

Next Steps

Get an integration working - company connection, then the agent tool.→Tools & Workflows - where the GonnaOrder and Send SMS tools are switched on.→

WooCommerce - Shopify - for retail stores.