Do-not-call registry (Μητρώο 11)

The do-not-call registry is your company’s list of numbers that are never called. In Greece this is the Μητρώο του άρθρου 11: the opt-out list of people who do not want marketing calls, which the providers hand to companies that call. Upload it once, replace it with each new file, and Voice Logica checks every outbound call against it.

Upload the registry

1. Open Contacts and click Μητρώο 11.
2. Click Choose file and pick the file the providers sent: Excel (.xlsx, .xls), CSV, or a text file with one number per line. Every cell with 8 or more digits is read as a number; headers and other columns are skipped.
3. Leave Replace the whole registry on for a new Μητρώο 11 file: the file becomes the registry and numbers not in it are removed. Turn it off to add numbers to the ones already there.
4. Click Upload. The window shows how many numbers the registry holds and the last upload.

Numbers are matched on their last 10 digits, so 2101234567, +30 210 123 4567 and 00302101234567 are the same number.

Consiglio

An Excel file over 7 MB is too big to upload as is. Save it as CSV and upload that: CSV files have no size limit.

What it blocks

• Every outbound call to a number on the registry is refused: campaigns, workflows, scheduled calls, MCP and the API. The refusal is callee_opted_out with blockReason: "do_not_call_registry", and it is permanent, so do not retry.
• Nothing overrides it: not the plan feature or the call setting that allows calling opted-out numbers.
• Campaign leads: a lead whose number is on the registry is added as Do not call, shown as Do not call · Μητρώο 11. After a lead upload a message says how many leads were blocked this way.
• Each registry upload also sets the open leads already in your campaigns to Do not call when their number is on it.
• Calls people make to you are not affected, and neither are calls your team places by hand from the apps or a desk phone.

Check or remove a number

Under Check a number, type a number and click Check to see whether it is on the registry. If it is, Remove from registry makes it callable again. Empty the registry removes every number.

Leads that were already set to Do not call stay so after a number leaves the registry. Add the person again as a new lead if they should be called.

From Claude or ChatGPT

Your AI assistant can manage the registry through the Voice Logica connector, in the crm_query and crm_execute tools:

Action	What it does
get_do_not_call_registry	How many numbers it holds and the last upload
check_do_not_call_registry	Which of up to 1,000 numbers are on it
add_to_do_not_call_registry	Upload numbers (up to 50,000 per call), or the file itself as fileUrl or contentBase64. replace: true makes the upload the whole registry
remove_from_do_not_call_registry	Remove numbers
clear_do_not_call_registry	Empty it

For a list longer than 50,000 numbers, send it in chunks with done: false and the uploadId the first answer returns, and the last chunk with done: true.

How is the registry different from a person who opted out?

An opt-out is one person who told your agent not to call again; it is permanent. The registry is a list you upload and replace, so a number can leave it. Both refuse the call with callee_opted_out; the reason tells them apart (asked_to_never_call_again or do_not_call_registry).

How often should I upload it?

Every time the providers send a new Μητρώο 11 file. Upload it with Replace the whole registry on, so numbers that left the list can be called again.