OpenCart
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With OpenCart connected, the agent recognises a customer from the number they call from, reads back their recent orders and order status, answers product questions (optionally narrowed to a manufacturer) and, if you allow it, creates the order in the store. Integrations - Catalogue - OpenCart - Connect opens the connect dialog. One connection is shared by every agent in the company.
What you need before you start
Section titled “What you need before you start”OpenCart needs a REST extension and an API user. With the recommended Dreamvention REST Admin extension:
- Install Dreamvention REST Admin, then Extensions - Modifications - Refresh.
- System - Users - API - Add new: a username such as
voicelogica, status Enabled, click Generate for the API key, Save, and copy the key. - Under IP addresses on the same API user, add the Voice Logica server IP. An empty list is only suitable for testing.
- System - Users - User Groups: allow
extension/dreamvention_rest_admin/*, plus Access and Modify oncatalog/product,catalog/manufacturer,customer/customerandsale/order.
What you enter
Section titled “What you enter”https://, without /admin and without a trailing slash.dreamvention (default and recommended), journal or native.First setup
Section titled “First setup”-
Integrations - Catalogue - OpenCart - Connect, fill the fields, Test connection, then Connect. OpenCart appears under Connected and customers and products start copying in the background.
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Open My Agents, pick the agent, then Skills - Tools & Workflows. Turn on OpenCart and click Configure.
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Pick the operations. Identify caller by phone is on by default. Add Get orders by customer and Search products for order and product questions. Add Create order only if the agent should take orders, and set Max order value and Max order lines. Custom order attributes collected by the agent are added to the order comment.
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Click Save in the settings window, then Save the agent.
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Call the agent from a phone number saved on an OpenCart customer (or use Try this agent). Ask “Has my last order shipped?”. The agent should greet you by name and read back the order status. Then ask for a product by name.
What the agent can do
Section titled “What the agent can do”| Job | What happens on the call |
|---|---|
| Recognise the caller | Matches the caller’s number to an OpenCart customer. Can also find a customer by name or email and remember the number for next time. |
| Order questions | Reads the caller’s recent orders or one order: status, totals, items. Pre-fetch recent orders on call start loads the last 10 orders before the agent speaks. |
| Product questions | Searches the catalogue, optionally by manufacturer, and reads one product’s details. |
| Take an order | Creates the order in OpenCart within the limits you set. |
Customers and products are refreshed daily. Sync now on the OpenCart card under Connected refreshes them immediately.
Troubleshooting
Section titled “Troubleshooting”Test connection fails with 401
The API user is refusing the request, almost always because the Voice Logica server IP is not in the user’s IP addresses list. Also check that the API user is Enabled and that the key was saved after Generate.
Test connection fails with 404
The REST extension’s routes are not active. Go to Extensions - Modifications and click Refresh, then test again. Check that Store URL is the storefront root, not the /admin address, and that API dialect matches the installed extension.
Customers or orders come back empty
The API user’s group lacks permission on customer/customer or sale/order. Add Access and Modify for those routes under System - Users - User Groups, then Sync now.