WooCommerce
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With WooCommerce connected, the agent knows who is calling before it speaks (it matches the caller’s number against your store customers and order billing phones), reads back the status of their recent orders, answers questions about products from your catalogue and, if you allow it, places a new order in the store. Integrations - Catalogue - WooCommerce - Connect opens the connect dialog. One connection is shared by every agent in the company.
What you need before you start
Section titled “What you need before you start”A REST API key from the WordPress admin of the store:
- WooCommerce - Settings - Advanced - REST API - Add key.
- Description
Voice Logica, User an administrator, Permissions Read/Write. Read-only is enough if the agent will never place orders. - Generate API key and copy both values straight away. WooCommerce shows the secret only once.
The store must run WooCommerce 3.5 or later with pretty permalinks, and the REST API must be reachable over HTTPS with a valid certificate (self-signed certificates are rejected). If the site sits behind Cloudflare or another firewall, allow Voice Logica’s requests through.
What you enter
Section titled “What you enter”https://, for example https://myshop.example.ck_.cs_.There is no separate test step. Connect checks the URL and keys against the store before saving and refuses them if the store does not answer.
First setup
Section titled “First setup”-
Integrations - Catalogue - WooCommerce - Connect, paste the three values, Connect. WooCommerce moves to the Connected tab.
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Open My Agents, pick the agent, then Skills - Tools & Workflows. Turn on WooCommerce.
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Click Configure on the WooCommerce card and pick the operations. Identify caller by phone is on by default. For order questions add Get orders by customer; for product questions add Search products. Add Create order only if the agent should take orders, and then also List shipping options or Pre-load shipping methods into the system prompt, because WooCommerce does not work out shipping on orders created through the API.
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If you allow Create order, set Max order value and Max order lines. Orders above either limit are refused before they reach the store. Use Custom order attributes for extra details the agent must collect (for example a doorbell name); they are saved on the order and visible in the WordPress order page.
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Click Save in the settings window, then Save the agent.
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Call the agent from a phone number that appears on a customer or a past order in the shop (or use Try this agent). Ask “Where is my last order?”. The agent should use the customer’s name and read back the order status. Then ask for a product by name and check that it answers from your catalogue.
What the agent can do
Section titled “What the agent can do”| Job | What happens on the call |
|---|---|
| Recognise the caller | Matches the caller’s number to a customer, falling back to the billing phone on past orders (guest checkouts included). Can also find a customer by name or email, and remember the number for next time. |
| Order questions | Reads the caller’s recent orders, or one order by its number: status, items, totals. Pre-fetch recent orders on call start loads the last 10 orders before the agent speaks. |
| Product questions | Searches the catalogue by name, SKU or slug and reads one product’s details. |
| Take an order | Lists shipping methods and creates the order in WooCommerce, within the limits you set. |
The product catalogue is copied to Voice Logica and refreshed daily, so searches are fast. Sync now on the WooCommerce card under Connected pulls the full catalogue again immediately.
Troubleshooting
Section titled “Troubleshooting”Connect fails with an error about the store URL or keys
Check that Store URL includes https:// and is the public site address, that the key has not been revoked under WooCommerce - Settings - Advanced - REST API, and that the store answers over HTTPS with a valid certificate. A firewall, Cloudflare rule or security plugin that blocks REST API requests produces the same error.
WooCommerce disappeared from Connected and the admins got an email
When the store cannot be reached on 10 consecutive sync attempts (DNS failure, refused connection, timeout), Voice Logica removes the connection, clears the copied data and emails the company admins. Fix the address or firewall, then connect again from Catalogue.
The agent does not recognise a caller who is a customer
The caller’s number must be on the customer’s billing details or on a past order. Make sure Identify caller by phone is selected and Auto-identify caller on connect is on, then Save the agent. If the customer called from a number the shop does not have, the agent can still find them by name or email when those operations are selected.
Orders created by the agent have no shipping cost
WooCommerce does not calculate shipping for orders created through the API. Turn on List shipping options or Pre-load shipping methods into the system prompt so the agent picks a real shipping method.