BOX NOW

BOX NOW lets the agent answer “is my parcel in the locker yet?” on the phone. The caller says the parcel number, the agent reads it back, looks it up in BOX NOW and tells the caller the current status and the latest events.

Open Integrations - Catalogue - BOX NOW - Connect. One connection is shared by the whole company. Then turn on the Courier tool on each agent that should track parcels.

What you need before you start

• A BOX NOW partner account with API access.
• From the BOX NOW developer portal: an API Client ID and Client secret.

What you enter

Client IDREQUIRED

The BOX NOW API Client ID.

Client secretREQUIRED

The matching Client secret. It is stored encrypted.

API URL

Leave empty for BOX NOW’s production API. Fill it only when BOX NOW gives you a different address, for example a test environment.

Test connection signs in to BOX NOW with these credentials. Use it before Connect.

First setup

1. Get the API credentials

   In the BOX NOW developer portal, copy your Client ID and Client secret.

2. Connect BOX NOW

   Integrations - Catalogue - BOX NOW - Connect. Paste both values, then Test connection and Connect.

3. Turn on the Courier tool

   My Agents - agent - Skills - Tools & Workflows - turn on Courier. Track voucher is on by default. Save.

4. Prove it

   Call the agent with the number of a recent BOX NOW parcel. The agent reads it back digit by digit, then tells you the status.

What the agent can do

• Track a BOX NOW parcel: current status, whether it is already waiting in the destination locker for pickup, whether it is delivered, and the latest events with time and place.
• Read the parcel number back before the lookup.
• Find the parcel without being told the courier. The agent tries every courier the company has connected.

Troubleshooting

Test connection fails

BOX NOW refused the sign-in. Check the Client ID and Client secret in the developer portal. If you filled API URL, the credentials must belong to that environment. Test credentials do not work on the production API.

The agent says the parcel was not found

BOX NOW has no record of that number. Check the read-back in Calls for a misheard digit. Callers sometimes read out the shop’s order number instead of the BOX NOW parcel number.

The agent says it cannot track parcels

The Courier tool is off on this agent, or the agent was not saved after turning it on. Open Skills - Tools & Workflows, check Courier and Track voucher, then Save.

Next Steps

Get an integration working - the company connection and the agent tool.→Skroutz Last Mile - orders sold through Skroutz.→ACS Courier - door-to-door deliveries.→