Claude for your calls and your team

Voice Logica records and analyses your calls and keeps your team’s phones, extensions and access in one place. With Claude (or ChatGPT, Microsoft Copilot and any other MCP assistant) connected, you do not need to open the app to use any of it. You ask, and the assistant reads your calls or changes your team settings for you.

This page shows the two things people use it for most: understanding calls and managing users. To connect, see Claude and ChatGPT. For the full list by area, see What you can ask.

Start in three steps

1

Connect. In the app, Integrations - AI Assistants - Claude - Connect, or add the connector https://api.voicelogica.ai/api/v1/mcp in Claude. Sign in with your Voice Logica account.

2

Ask about your calls. “Summarise yesterday’s calls. Who needs a callback?”

3

Ask about your team. “Who is on our team, and which phones does each person use?”

Your calls

Every call your agents answer or make, and every call your team makes on Noema, the Windows app or a desk phone, is transcribed, summarised and analysed. Claude reads the same data you see on Calls.

Find a call and understand it

• “Open the call from +30 69… this morning. What did the customer want, and what did we promise?”
• “Show the last call with Acme Ltd - summary and transcript.”
• “Why did the call at 11:42 fail?” - it reads the call’s end reason and explains what is missing (a number not routed, no agent on the line, the carrier rejected it).
• “Transcribe this recording” (attach an audio file from another system).

You get the summary first. Ask for the transcript or the recording link only when you need them.

Reports in seconds

• “How many calls did we get last week? How many were missed, and at what hours?”
• “Compare this month with last month, per agent.”
• “Which calls were transferred to a person, and why?”
• “Which calls mentioned a complaint or a cancellation?”
• “Which questions could the agent not answer this week?”

Statistics come as a table. Claude can filter on anything your agent’s call results capture, for example request resolved, transfer reason or call reason.

Customers and follow-ups

• “What do we know about Eleni Papadopoulou - calls, emails, notes, appointments?” The question and Claude’s answer are saved on her contact timeline, so the next colleague sees them.
• “Who needs a callback? Anything overdue?”
• “Remind me to send Eleni the offer on Friday at 10.”
• “Email the customer a summary of the call.” / “Text him the booking link.”
• “Call Nikos and confirm his appointment for tomorrow” - an agent makes the call and Claude shows you the result when it ends.

See Tasks for how callbacks and follow-ups are created from calls.

Turn calls into improvements

• “Read last week’s transferred calls and tell me what the agent should have answered itself.”
• “Add the missing answers to its knowledge.”
• “Make the greeting shorter and stop it from giving prices.”

Claude shows you what it will change and asks before it changes a live agent.

Privacy requests

• “Export everything we hold about +30 69…” - for a customer’s access request.
• “Erase all data about this caller.” Their calls are anonymised and their contact, notes, messages and tasks are deleted. Claude names the person and asks you to confirm first, because it cannot be undone. Copies in a connected CRM or e-shop must be erased there.

Your users

Everything under Team and access and Telephony - Users, seats and devices can be done from the chat. Changing users needs an admin role on the company.

Invite and set up a colleague

• “Invite maria@acme.gr as a member and give her the iOS app.”
• “Set up a phone for Nikos on the Windows app and email him the instructions, in Greek.”
• “How many free seats do we have? Buy 2 SIP seats.”
• “Give me Nikos’s extension, SIP details and the Windows download link.”

If no seat is free, Claude tells you the cost and asks before it buys one. See Users, seats and devices.

Who answers what

• “Who is on our team? Who has not accepted the invitation yet?”
• “Send calls on our main number to the front desk group, and to the agent after 18:00.”
• “What were Maria’s calls yesterday?” - calls on her extension or mobile.

Access and accounts

• “Change Giorgos’s mobile number to +30 69…”
• “Make Anna an admin.” / “Revoke the invitation to petros@acme.gr.”
• “Send Eleni a password reset.”
• “Disable Petros’s account, he left today.” Then “Re-enable him” if needed.
• “Remove Petros from the company.”

Disabling or removing a user is always confirmed first.

During a call: say “Logica”

Claude works on calls after they happen. On a live call between you and a customer or colleague, the AI is also on the line and answers when you say Logica or Λότζικα: “Logica, add Maria to the call”, “Logica, what are our Saturday hours?”. See Assistant during calls.

For the business calls on your mobile, Noema records and summarises them, and they show up in Claude like any other call: “What did I agree with the supplier this morning?”

What Claude can and cannot do

• Your company only. It works on the company you signed in to. If you belong to several, ask it to switch.
• Your role. It can do what your user can do in the app, nothing more. Changing users needs an admin.
• It asks first. Anything that changes a live agent, removes or disables a user, erases data or costs money is confirmed before it runs.
• No secrets in the chat. You sign in with OAuth, not a key. Stored passwords and tokens show as [hidden].
• Turn it off any time. Integrations - AI Assistants - Disconnect blocks the assistant at once.

Troubleshooting

Claude says it found no calls

Check the dates (say “yesterday” or give a range), that you are on the right company (“which company am I on?”), and that your role can see those calls.

It cannot change a user

Your role does not allow it. Ask a company admin, or ask them to change your access under Team and access.

A call has no summary

The call was not analysed: analysis was off for that line or user. See Call settings.

Next Steps

Claude and ChatGPT - connect it.→What you can ask - every area, with requests to copy.→Users, seats and devices - the team phone setup in the app.→