Geniki Taxydromiki

Geniki Taxydromiki lets the agent track a parcel and, if you allow it, move its delivery to another day. The caller says the voucher number, the agent reads it back and tells the caller the status. When the caller will not be home, the agent can book a new delivery date and time window with Geniki during the same call.

Open Integrations - Catalogue - Geniki Taxydromiki - Connect. One connection is shared by the whole company. Then turn on the Courier tool on each agent that should handle parcels.

What you need before you start

• A Geniki Taxydromiki customer account with web service access. Geniki enables it on request.
• From Geniki: a web service username, password and application key.

What you enter

UsernameREQUIRED

The Geniki web service username.

PasswordREQUIRED

The Geniki web service password.

Application keyREQUIRED

The application key Geniki issued with your web service access.

Base URL

Leave empty for Geniki’s production service. Fill it only when Geniki gives you a different address, for example their test service.

Test connection signs in to Geniki with these credentials. Use it before Connect.

First setup

1. Get web service access from Geniki

   Ask Geniki Taxydromiki for web service credentials for your account: username, password and application key.

2. Connect Geniki Taxydromiki

   Integrations - Catalogue - Geniki Taxydromiki - Connect. Fill in the three credentials, then Test connection and Connect.

3. Turn on the Courier tool

   My Agents - agent - Skills - Tools & Workflows - turn on Courier. Track voucher is on by default. Turn on Reschedule delivery too if the agent should move deliveries. Save.

4. Prove tracking

   Call the agent with a recent Geniki voucher. The agent reads it back digit by digit, then tells you the status and the last checkpoints.

5. Prove rescheduling

   On the same call, say you will not be home and ask for another day. The agent asks for the date and the time of day, repeats both with the voucher, and books the change after you confirm.

What the agent can do

• Track a Geniki voucher: current status, whether it is delivered, delivery details and the last five checkpoints.
• Reschedule a delivery to a new date in one of four time windows: morning, late morning, afternoon or evening. If the parcel already has a rescheduled delivery, the agent updates it.
• Confirm before it acts: it reads the voucher back digit by digit and repeats the new date and time window before booking.
• Find the parcel without being told the courier. The agent tries every courier the company has connected.

Rescheduling works only for Geniki Taxydromiki. For other couriers the agent can track but not move a delivery.

Troubleshooting

Test connection fails

Geniki rejected the sign-in. Check the username, password and application key with Geniki. If you filled Base URL, clear it unless Geniki told you to use another address. Test credentials do not work on the production service.

The agent says the voucher was not found

Geniki has no record of that number. Check the read-back in Calls for a misheard digit. If the number is right, the parcel probably travels with another courier.

The agent tracks the parcel but will not reschedule it

Reschedule delivery is off in the Courier tool, or the agent was not saved after turning it on. If it is on, Geniki refused the change for that voucher. Open the call in Calls to see Geniki’s answer, and check the date: it must be a real future day the caller confirmed.

Next Steps

Get an integration working - the company connection and the agent tool.→ACS Courier - the other credential-based courier.→BOX NOW - parcel lockers.→