Hosthub
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With Hosthub connected, the agent recognises a guest whose phone number is on a reservation and already knows their booking when it answers. It can look up reservations by name, phone, email, dates or confirmation code, describe each rental (amenities, check-in and check-out times, house rules), and quote availability and nightly prices for given dates. The Hosthub connection is read-only: the agent does not create or change reservations.
Open Integrations - Catalogue - Hosthub - Connect. One connection is shared by the whole company; every agent that turns the Hosthub tool on uses it.
What you need before you start
Section titled “What you need before you start”A Hosthub API key:
- In Hosthub, open Settings - API.
- Create a key with read access to reservations and rentals.
- Copy the key.
What you enter
Section titled “What you enter”First setup
Section titled “First setup”-
Integrations - Catalogue - Hosthub - Connect
Paste the API key.
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Test connection
Voice Logica reads your rentals with the key. Fix any error before you continue.
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Connect
Your reservations are copied into Voice Logica straight away and refreshed once a day, so the agent can recognise a guest by phone without waiting on Hosthub.
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My Agents - your agent - Skills - Tools & Workflows
Turn Hosthub on. Under Operations keep Identify caller by phone, Search reservations and Check availability & prices, and add the others you need. Turn on Identify the caller by phone on call start so a known guest is recognised before the agent speaks.
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Save the agent.
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Prove it
Call the agent from the phone number on an upcoming reservation. The agent should know the guest’s name and stay dates. Then ask “Is the apartment free for three nights next month, and how much is it?” and check that the dates and prices match Hosthub.
What the agent can do
Section titled “What the agent can do”| Job | Operations |
|---|---|
| Know who is calling | Identify caller by phone, against the guest’s reservations |
| Find a booking | Search reservations by guest name, phone, email, dates or rental; get reservation by its id or confirmation code |
| Describe your rentals | List rentals / properties; get rental details (amenities, check-in and check-out times, house rules, description) |
| Quote a stay | Check availability & prices per night for a rental and date range |
Reservation lookups use the copy synced from Hosthub. Rentals, availability and prices are read live from Hosthub on every question.
Troubleshooting
Section titled “Troubleshooting”Test connection fails
A 401 or 403 means Hosthub rejected the API key. Create a new key under Settings - API in Hosthub, with read access to reservations and rentals, and paste it again. Leave Base URL empty unless Hosthub told you otherwise.
The agent does not find a booking made today
Reservations are refreshed from Hosthub once a day. A booking made after the last refresh is not found by phone or reservation search until the next one. Cancelled reservations are never used to identify a caller.
The agent does not recognise a guest who has a booking
The number the guest calls from must be the one stored on the reservation in Hosthub. If it differs, the agent cannot match it by phone. With Search reservations and Get reservation selected, the agent can still find the booking by the guest’s name or confirmation code.