What you can ask Claude and ChatGPT

Once Claude or ChatGPT is connected, you run Voice Logica by asking in plain words. This page lists everything it can do, by area, with requests you can copy.

It can only do what your role allows in the app, it works on the company you are signed in to, and it asks before changing anything live or spending money.

Not sure where to start

• In Claude, click + in the message box and open Voice Logica: ready-made starters are listed there (What can you do?, Build a phone agent, Connect my office PBX, Go live, Set up my team’s phones…). Pick one and it fills the request for you.
• Or just ask: “What can you do in Voice Logica?” - you get a short menu.
• Any “How do I…?” question is answered with the matching setup guide, step by step, and it offers to do the steps for you.

Agents

Create and change the AI agents that answer and make calls.

• “Build an agent for my dental clinic that answers in Greek and books appointments.”
• “Change the greeting to: Good morning, Smile Clinic, how can I help?”
• “Make it stop giving prices and offer a callback instead.”
• “Use a warmer female voice. Add English as a second language.”
• “Let it transfer to Maria for billing questions and to the front desk otherwise.”
• “Hang up politely after the caller says goodbye.”
• “Show me the saved versions and publish the last one.”
• “It says ‘Marousi’ wrong - fix the pronunciation.”

Testing

• “Call me so I can hear it” - it rings your phone with the agent.
• “Give me a link to test it in the browser.”
• “Write ten test scenarios for booking and cancelling, run them and tell me what failed.”
• “Apply the fixes the tests suggested.”

Knowledge

What the agent knows about your business. See Learning Center.

• “Add our website to its knowledge.”
• “Add this price list” (paste or attach it).
• “Which questions could callers not get answered this week? Answer them from our FAQ.”
• “Check the knowledge for duplicates and outdated answers.”
• “What does the agent say if someone asks about parking?”

Calls and reports

• “Show yesterday’s calls that ended in a transfer, with the reason.”
• “How many calls did we get last week, how many were missed, and at what hours?”
• “Open the call from +30 69… this morning - transcript and summary.”
• “Which calls mentioned a complaint?”
• “Transcribe this recording” (attach it).
• “Call Nikos at +30 69… and confirm his appointment for tomorrow.”
• “Which calls are scheduled for later? Cancel the ones for Friday.”

Tasks and follow-ups

See Tasks.

• “Who needs a callback? Anything overdue?”
• “What is on my list today?” / “What is on Maria’s list this week?”
• “Remind me to send Eleni the offer on Friday at 10.”
• “Book a meeting with Acme on Tuesday 12:00 for 30 minutes.”
• “Mark the callback for Nikos as done.”
• “Create tasks automatically when a caller asks for a callback or a meeting.”

Campaigns (outbound)

See Campaigns.

• “Start a campaign calling this list tomorrow from 10:00 to 14:00” (attach the list).
• “Call me first so I hear how the campaign agent sounds.”
• “How is the campaign going? How many answered, how many said yes?”
• “Pause the campaign. Retry the ones who did not answer on Monday.”

Contacts and calendar

• “What do we know about Eleni Papadopoulou - calls, notes, appointments?”
• “Save this caller as a contact: Giorgos, Acme Ltd.”
• “What appointments do we have tomorrow?”
• “Book Dimitris for Thursday at 11:00 and move Anna to Friday.”

Messages

• “Send an SMS to +30 69… that the order is ready.”
• “Send this as Viber, fall back to SMS.”
• “Email the customer a summary of the call.”
• “Add our company name as an SMS sender.”

Workflows

Automations during and after calls. See Workflows.

• “After every call, email me the summary if the caller wants a quote.”
• “When a call is missed, send the caller an SMS that we will call back.”
• “When a call ends with a booking, add a row to our Google Sheet.”
• “During calls, text the caller our booking link.”
• “Let the agent look up an order in our shop’s API while the caller waits.”
• “Send every finished call to our CRM webhook.”
• “Test the workflow with the last call.”

Integrations

Your CRM, e-shop, helpdesk and other tools. See Integrations.

• “Which integrations can I connect?”
• “Connect Salesforce” / Zoho / HubSpot / Trello / ClickUp / Freshdesk / Zendesk / Microsoft 365.
• “Sync the e-shop products so the agent knows stock and prices.”
• “Create a ticket in Freshdesk from this call.”

Telephony and devices

See Telephony and Users, seats and devices.

• “Connect my Panasonic PBX.” It creates the connection and walks you through your PBX’s own menus. See Connect your PBX.
• “Connect my SIP carrier.” / “Get us the free number.”
• “Add +30 210 123 4560 to 4569 to our trunk.”
• “Send calls on this number to my agent, and to the front desk after hours.”
• “Calls to mobiles should go out on the Vodafone trunk with our main number.”
• “Why are calls to our number failing?” - it reads the SIP logs.
• “Invite maria@acme.gr and give her the iOS app.”
• “How many free seats do we have? Buy 2 SIP seats.”
• “Give me Nikos’s SIP details and the Windows download link.”
• “Email Maria the setup for the iOS app, in Greek.”

Team, company and billing

• “Invite a colleague as admin.” / “Revoke the invitation to …”
• “Change our opening hours: Saturdays closed.”
• “Which plan are we on and what is left this month?”
• “We want to go live: which plan fits us?” It shows the plans, sends a secure card link if needed, and buys the plan you pick.
• “Which add-ons are there?” / “Is there a card on file?”

Support

• “Open a support ticket: calls drop after 30 minutes.”
• “How do I …?” - answered from these docs.

Next Steps

Claude and ChatGPT - connect it.→Users, seats and devices - the team phone setup.→Tasks - follow-ups from calls.→