Taxydema

Taxydema (Ταχυδέμα) lets the agent answer “where is my parcel?” for Taxydema shipments. The caller says the voucher number, the agent reads it back and tells the caller the current status and the last stops of the parcel.

Taxydema is always on. It uses Taxydema’s public tracking, so there are no credentials and nothing to connect. The Integrations - Catalogue card shows Always on instead of a Connect button, and every company has it. All you do is turn on the Courier tool on the agent.

What you need before you start

• Nothing from Taxydema. A voucher number from a recent Taxydema shipment is useful for the test call.

First setup

1. Turn on the Courier tool

   My Agents - agent - Skills - Tools & Workflows - turn on Courier. Track voucher is on by default. Save.

2. Prove it

   Call the agent and say a Taxydema voucher number. The agent reads it back digit by digit, then tells you the status and where the parcel was last scanned.

What the agent can do

• Track a Taxydema voucher: current status, whether it is delivered, and the latest checkpoints with place and time.
• Read the voucher back before the lookup.
• Find the parcel without being told the courier. The agent first tries the couriers you connected with credentials, then the always-on ones (Speedex, ELTA Courier, Taxydema).

Results for the same voucher are kept for five minutes, so a status can be up to five minutes old.

Troubleshooting

The agent says Taxydema tracking failed

Taxydema’s tracking site did not answer, or answered in an unexpected way. Nothing is wrong with your setup. Ask the caller to try again later, or check the voucher on the Taxydema website.

The agent says the voucher was not found

Taxydema has no record of that number. Check the read-back in Calls for a misheard digit. If the number is right, the parcel probably travels with another courier.

Next Steps

Get an integration working - the company connection and the agent tool.→Speedex - also always on.→ELTA Courier - also always on.→